We're not aware of any reports of the items reverting levels once they're selected. Have you tried reaching out to our Support staff via in-game so they can check to see what item was redeemed?
When opening the ny offensive line select pack, I too saw and picked 96 Kalil, only to fund his stats were that of the 94 and he wasn’t able to be inserted into sets requiring a 95 or higher overall. I contacted ea help, sent photos, and they told me to find this thread. I’m of course very frustrated as I wouldn’t have picked Kalil had it not clearly come up as a 96. I am kindly asking for assistance. I have more screenshots but they are over the max limit size and I’ll have to adjust them. Thanks again
January - last edited January
Thank you Blueberry! I very much look forward to a resolution. It’s a very big deal for me as I invested so much into the ghost center Kelce pack as well as the NY promo packs.
Kalil is a good player, but redundant to me at 94 instead of the 96 I saw. And each day that passes, the players become worth less and less.
All my best!
It's a visual glitch, his 86 card is the same . If you go to train him you will notice he is a 94 .
Or if you go to the madden today map and hit rewards on the bottom left , it will also show him as a 94
There is a mistake on the defense side too , Cameron hayward and malik collins are not in those sets , its actually akiem hicks and grady Jarrett
My case has been marked as resolved yet nothing was done and no updates were given.
What is the most efficient way to get this resolved?
My overall point was I wouldn't have selected him at the time if I knew it was just a visual mistake. I'd rather have smashmouth players, but how can you pass up 96 player for a 94. So not only did I select the wrong player, but he's not even a 96 to boot. Double kick in the nuts.