Missing Master Set Player

[grassman3399]

He's not on my starting roster or on my bench. I couldn't find him in any other sets either. 

[EA_Blueberry]

@grassman3399 

Can you screenshot me your Master Series sets before selecting one? Our Support team should be able to verify if the final Master Series event was completed which rewarded you Aaron Donald. 

[grassman3399]

@EA_Blueberry Here you go

[grassman3399]

Here you go @EA_Blueberry 

[grassman3399]

Here's my Master Series screen. @EA_Blueberry 

[Deflatingbaloon]

@EA_Blueberry Same here I was able to use aaron donald in the 100 OVR christian mccafery set. I used him in there. How can I get aaron Donald back now? I think this was a glitch they were not supposed to be used in sets right? At the time you guys did not release Master Patrick Mahommes set so I used Donald up

[EA_Blueberry]

Hey, all.

Can you DIRECT MESSAGE ME the following (Do not reply to this post with this info):

• Madden Mobile User ID
• Device Type
• EA account Origin ID (it would be your Answers HQ name)/Email Address. If you've submitted a case to our Help team you can also provide me the case number

I'll have to swing this info up to the team so they can verify what happened to those players. If these players were submitted in a different set we'll definitely want to get that looked at. 

[grassman3399]

@EA_Blueberry I sent you this information last week. Do you have any updates? 

[grassman3399]

Never mind I just deleted the game from my phone. The disconnection issues, this bug, and the awful draft promo made this game no fun at all. 

[kinkofkings218]

I have the same issue I'm doing mahomes now And aaron donald 94 overall is gone he used to be on my lineup but not now.  I have checked all sets And no luck.  He must have been traded in possibly the max tokens set.  Please help as I have been working on this since October of last year and now I cannot complete mahomes.