Can’t opens chests on masters campaign in madden

[Brouwera16]

No fix any way... reinstall , wifi on wifi off, nothing...are you going to fix this or what? 

[Alan2003T]

@EA_BlueberryOverTheTopGamin have you found a solution to the master series?

[Famous_Foxxx]

@EA_Blueberry Dude I’ve tried everything and my chest won’t pop up for the 91 OVR Rttp master series

[EA_Blueberry]

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@EA_Blueberry wrote:

@rcc1250  @6trffrtftt5555 

The studio is still aware of this happening and continuing to look into it. Here are some workarounds that seem to be helping other players out in the meantime. Thanks for hanging in there and our apologies for any confusion when the chest isn't popping up.

Workarounds:

• Force close the app
• Reinstall
• Toggle WiFi off/on
• Click on a different icon and then back on the chest
• Let the phone sit on that screen for about 2 minutes

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@Famous_Foxxx 

I'm afraid this is something the team is still looking into and we do not have any time-frame on it right now. A lot of players are having success with the workarounds above. Even if you tried reinstalling the game a week or more ago, it's worth try reinstalling again and ensuring your device has the latest software update. I'm sorry you're experiencing this and hope these workarounds can help you accomplish what you're eyes are set on.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps