Madden NFL Mobile can not support Galaxy S21 series

by shaky243
Reply

Original Post

Accepted Solution

Madden NFL Mobile can not support Galaxy S21 series

★★★★★ Apprentice

Dear EA.

 

I bought a new mobile phone "Galaxy S21+ 5G" and played Madden NFL Mobile but I was suprised at that Madden NFL Mobile has too many issue with the device.

When I used Galaxy S9+, there's no issue but the newest mobile phone has many many issues. Please check the issues below.

 

1. Black scree between plays.

: It is very old issue and there're already many threads.

(https://answers.ea.com/t5/Madden-NFL-Mobile/Bug-screen-goes-black-when-tackled-on-rushing-plays/td-p...)

 

2. Poor graphic issue. (Please see attachment.)

 

3. Poor Performance. (Please see attachment.)

: Even the device "Galaxy S21+ 5G" has better H/W spec than "Galaxy S9+", it can just use "High" option for quality as Maximum. It's the same as Galaxy S9+. Why?

 

Madden_NFL_2021-03-26-14-56-44[1].jpg
Madden_NFL_2021-03-26-14-56-28[1].jpg
Madden_NFL_2021-03-26-14-57-23[1].jpg
Message 1 of 30 (5,665 Views)

Accepted Solution

Re: Anyone having issues with Madden mobile on a S22 Ultra?

★★★★★ Apprentice

Hi @EA_Blueberry 

 

Now I can use Ultra option finally. But helmet decal is still broken.

View in thread

Message 30 of 30 (749 Views)

All Replies

Re: Madden NFL Mobile can not support Galaxy S21 series

★★★★ Novice

Android sucks

Message 2 of 30 (5,630 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

[ Edited ]
★★★★★ Apprentice

Dear.

 

The first issue "Black Screen" is very very strange.

It is only happening after run play. If I use "pass" play, it does not happen.

And LvL tournament game does not have that issue. This is also very strange.

 

Please check why the black screen issue happens after a run play.

 

I assumed this issue could be related with the mobile device issue but now I think it is App issue.

 

Message 3 of 30 (5,616 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

★★★★★ Apprentice

Dear EA.

 

Thanks a lot for fixing the first issue.

After updating the latest version today, there's no more black screen issue with my galaxy s21+.

 

However, the second and third issue are still remaining.

Something is changed but it's not perfect. Please refer to pics below.

 

I alao hope that I can use Ultra quality option in my galaxy s21+.

 

Madden NFL_2021-04-03-12-00-28.jpg

Madden NFL_2021-04-03-11-54-00.jpg

Message 4 of 30 (5,539 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

★★★★★ Apprentice

Dear EA. 

 

Could you fix the graphic issue??

I would like to see a perfect helmet.

Message 5 of 30 (5,453 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

Community Manager
@shaky243 Does it show up like that for you on the field? Curious if it's a store display issue or both store and on the field.
Blueberry.png
Message 6 of 30 (5,435 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

[ Edited ]
★★★★★ Apprentice

@EA_Blueberry Thanks for asking me that.

 

As you can see, it happens on the field. But it happens on only this kind of screen.

 

Madden NFL_2021-04-11-13-21-44.jpg

 

In this case, it's fine.

 

Madden NFL_2021-04-11-13-28-32.jpg

 

If you need more info, please let me know.

Message 7 of 30 (5,422 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

Community Manager
@shaky243 Thank you I'll pass this along.
Blueberry.png
Message 8 of 30 (5,326 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

★★★★★ Apprentice

@EA_Blueberry 

Thanks a lot. but it still happens. Could you let me know when it will be fixed? 

Message 9 of 30 (5,205 Views)

Re: Madden NFL Mobile can not support Galaxy S21 series

Community Manager
@shaky243 We'll update this thread when a fix is pushed. In terms of a time-frame on when that will happen, I don't have any details to share at the moment.
Blueberry.png
Message 10 of 30 (5,171 Views)

Need help? We got you.

Here's how to find your Madden NFL Mobile User ID and get help.

View More