(Madden Mobile) Draft points did not carry through to this season

by mrwarner2
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Original Post

(Madden Mobile) Draft points did not carry through to this season

★★★ Newbie

I earned around 300 draft points last season from my season score, but I no longer have them.

 

When the game updated, it would crash on open. On EA’s Twitter, they recommended reinstalling the app or deleting all app data and restarting. I did this, but when I returned to the game, my account was gone. I was playing as a guest, but my EA account was linked. However, there was no option to log into an existing EA account and I was unable to link it once already in the game.

 

I have been trying for days to contact support with no response. In that time, I have been playing on a new account; I hope that I can be supplemented in some way.

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Re: (Madden Mobile) Draft points did not carry through to this season

★ Expert
@mrwarner2 Make sure that you link your account to Facebook or Google... Its the only way to ensure that you won't lose your account.
Your account is backed up on thier servers, but EA does not back up your account data.
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Re: (Madden Mobile) Draft points did not carry through to this season

★★★ Newbie

How was I supposed to play this season on my old account if I couldn’t even open the app to back it up?

 

EA website also says that backing up to EA account works...

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