Help us improve Answers HQ! Take Survey No, Thanks

Login issues

by Sonic1101
Reply

Original Post

Re: Google Login Failed: device is already linked to this madden account

★★★★ Novice

I have this issue also with goolge play. I login via google play from the madden mobile login screen.

 

 

One account works and the other doesn't.  Of course my important account is the one i can't log into.

 

I can log into the other acct.  Ive tried from there to unlink, log out everything via the settings screen.

 

 

After trying to log in again it says it's already linked.

 

Ive called tech support multiple times but no one knows what to do.

 

Message 21 of 25 (145 Views)

Re: Google Login Failed: device is already linked to this madden account

Community Manager

@GordonVT58  @facemask74 

 

Can you respond back to me with the following:

 

  • Device type you're on
  • Android/iOS version
  • Confirm you've attempted these steps below (Yes/No)
  • If you have a case number with our Live-Support please provide it.

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 22 of 25 (118 Views)

Kein fb oder google play anmelden möglich bei madden mobile 20

★★★★ Novice

I can not sign up for about 2 weeks at madden mobile 20 via fb and google play. Each time the message "your device is already linked to this device" appears directly. Currently I can only play as a "guest". I've also tried as a guest under settings all linked accounts to close but not. I have a... Huawei p smart Android 9 Emui 9 If that helps. I have already had 4-6 contact with the support because of this but without success. All known solutions I have already tried the one in the forums, etc. can be found. But unfortunately, not a single one has helped. I play Madden mobile already in the 6 year, had never had such a problem. I'm also not one of those unfair gamer playing with a hacked version or so. My first and so far last successful login was on 01.08.2019 at madden mobile 20. I really do not know what else to do so that I can successfully log in again via fb or google play. So you are my last hope, except for the next update to wait ... if one knows the solution then I would be really happy about this. Thank you

Screenshot_20190815_130046_com.ea.game.maddenmobile15_row.jpg
Message 23 of 25 (109 Views)

Re: Google Login Failed: device is already linked to this madden account

★★★★ Novice

hmm...seems ok now! im confused but looks like we're good again.

Message 24 of 25 (109 Views)

Re: Google Login Failed: device is already linked to this madden account

★★★★ Novice

I am on a Samsung 10 plus with latest updates (adroid ver 9).  I have also tried without any better results on a Samsung tablet with latest updates. 

 

I have tried to clear cache, log out google play via the google apps menu, uninstall and reinstall.

 

I can log in with a different account but not with this account for my son.

 

Case # 50011239

 

 

 

Message 25 of 25 (103 Views)

Need help? We got you.

Here's how to find your Madden NFL Mobile User ID and get help.

View More
 

Are you missing in-game items? We can help.

Contact EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help