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Re: Google Login Failed: device is already linked to this madden account

by EA_Blueberry
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Original Post

Re: Google Login Failed: device is already linked to this madden account

★★★★ Novice

It still doesn't work! Still getting an error that this device is already linked to the Google account. If it is...then log me in! Again I tried to clear the cache/data, then uninstall, then close all apps and shutdown, then power up again, install...same issue. Disappointed

Message 11 of 25 (164 Views)

Re: Google Login Failed: device is already linked to this madden account

Community Manager

@facemask74 


Thanks for giving us a heads up. Let's try a couple things to see if we can get you past this error:


  1. If you linked up to your account to Facebook, go to the Facebook app and under Settings>Apps, remove Madden Mobile. Launch the game. If you're able to get in, go to the in-game settings and link Facebook back up to that specific device.
  2. Try logging into a different Google play account, launch Madden Mobile, close down the game once it gets you into the game, then sign back into your original Google Play account.

Let me know if that helps. Thumbs up

/Blueberry

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Message 12 of 25 (157 Views)

Re: Google Login Failed: device is already linked to this madden account

★★★★ Novice

not facebook, a google account. thanks for reply, will give it a shot first chance i can!

Message 13 of 25 (148 Views)

Re: Google Login Failed: device is already linked to this madden account

Community Manager

@facemask74 

 

Did you get in the game?

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 14 of 25 (117 Views)

Re: Google Login Failed: device is already linked to this madden account

★★★★ Novice

it didn't work Frown

i signed into Google Play with account "B".

i started madden, selected google login, choose account "B"

got the same message:


Sorry...

Login Failed

Your device is already linked to this Madden account.

                                [ OK ]

Message 15 of 25 (107 Views)

Re: Google Login Failed: device is already linked to this madden account

Community Manager

@facemask74 

 

We'll want to make sure we have the team pull up your account to give this a closer look. I'm sorry to hear this is still affecting some users and it's important we have the information for the team to be aware of.

Please submit a case at our Help site via the link below so our EA Advisors can help get you back onto the field.

 

Click here to contact an EA Advisor

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 16 of 25 (89 Views)

Re: Google Login Failed: device is already linked to this madden account

★★★★ Novice

Done. Thanks.

Message 17 of 25 (81 Views)

Re: Google Login Failed: device is already linked to this madden account

[ Edited ]
★★★★ Novice

I am so screwed. I opened an EA Help ticket and explained the login error and the steps I've already tried to work through this and this is the response I get from the EA Advisor:

"Frank, having reviewed your email, I came to know that you are concerned regarding season reset of Madden NFL Mobile game."

They think I just don't know how the game works and that I am using an old version and expecting last years progress to carry over. Raised eyebrow

 

They are clueless.

Message 18 of 25 (74 Views)
Highlighted

Re: Google Login Failed: device is already linked to this madden account

Community Manager

@facemask74 

 

Please contact our Live-Support again and private message me the case number so we can send that over to our Quality Assurance team for training purposes.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 19 of 25 (67 Views)

Re: Google Login Failed: device is already linked to this madden account

Community Manager

@facemask74 

 

Were you able to get into the game? We had another player experience this but once they signed out of their Apple account and tried logging back into the game using GameCenter it was fixed (Didn't work the first time, but was successful the 2nd attempt). Curious if that will help you out on an Android device. 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 20 of 25 (37 Views)

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