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Logging in on new iPhone

by thedruck9
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Logging in on new iPhone

★★★ Novice

I recently got a new phone and for some reason I can't transfer my account over to my new phone. Is there any way I can solve or troubleshoot this?

Message 1 of 12 (215 Views)

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Re: Logging in on new iPhone

★★★ Novice

@FDWB I FIGURED IT OUT! I linked my account with Apple on my old device and logged in on my new one. Thank you so much for your time and effort.

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Message 9 of 12 (130 Views)

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Re: Logging in on new iPhone

Champion
@thedruck9 Did you ever link your account to back up your account on your previous device? If so, those should be able to restore your account on your new device. If those aren't working, I would recommend submitting a support ticket and see if they can help you get it sorted out.

“I don’t care if a dude is purple with green breath as long as he can swing.”

I do not work for EA. I am a player that enjoys helping others in the community.
Message 2 of 12 (208 Views)

Re: Logging in on new iPhone

[ Edited ]
★★★ Novice

@FDWB I had linked my account to EA on my old device. I had actually been on the phone with EA support a few hours ago, who had recommended that I make a post here in hopes that the studio could help me out.

Message 3 of 12 (200 Views)

Re: Logging in on new iPhone

Champion
@thedruck9 Huh, weird. Fair enough then, hopefully someone else can offer you some support, because I honestly don't know if it's not letting you. What happens when you attempt to link to EA on your new device?

@EA_Blueberry

“I don’t care if a dude is purple with green breath as long as he can swing.”

I do not work for EA. I am a player that enjoys helping others in the community.
Message 4 of 12 (187 Views)

Re: Logging in on new iPhone

★★★ Novice

@FDWB ive tried countless times to log out of the account on my old device and link it to EA on my new device but every time I try it either says I entered an invalid code (which I clearly didn’t) or that the account is already linked to another device. At this point I’m totally lost and I really don’t want to throw away all the progress I’ve already made.

Message 5 of 12 (158 Views)

Re: Logging in on new iPhone

Champion
@thedruck9 Okay, thank you for the information. Unfortunately that has never happened to me so I'm not sure on what a fix would be. Hopefully someone else has some insight for you.

Have you tried deleting the app completely off of your previous device? That's about the only thing that I can currently think of.

“I don’t care if a dude is purple with green breath as long as he can swing.”

I do not work for EA. I am a player that enjoys helping others in the community.
Message 6 of 12 (151 Views)

Re: Logging in on new iPhone

★★★ Novice

@FDWB that's actually a good idea, I think I'm going to try that right now.

Message 7 of 12 (143 Views)

Re: Logging in on new iPhone

★★★ Novice

@FDWB didn't work...totally lost at this point and just hoping someone can get into my game soon.

Message 8 of 12 (140 Views)

Re: Logging in on new iPhone

★★★ Novice

@FDWB I FIGURED IT OUT! I linked my account with Apple on my old device and logged in on my new one. Thank you so much for your time and effort.

Message 9 of 12 (131 Views)

Re: Logging in on new iPhone

Champion
@thedruck9 Yay! I'm happy to hear that! Standard smile And yeah, of course! I'm sorry that I couldn't have been more help, haha.

“I don’t care if a dude is purple with green breath as long as he can swing.”

I do not work for EA. I am a player that enjoys helping others in the community.
Message 10 of 12 (128 Views)
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