Live Events are Blacked Out and Unplayable

by joshfaris79
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Original Post

Re: Live Events are Blacked Out and Unplayable

★★★ Novice

I'm on the IPhone as well with the issue.

 

i have the same screens as pictures except i am no where near as far along.

 

It is really pi$$ing me off now as we are being held back, there is time limited collections i can't go for and more importantly this is the best time for H2H.

 

I am doing ok in the league but i am struggling as i am the weakest member in there.

 

Support have been ok, yesterday they kept saying a patch is coming but i have been contacted by a specialist who wanted more information... hope this is resolved soon.

Message 31 of 49 (714 Views)

Re: Live Events are Blacked Out and Unplayable

Community Manager (retired)

Hey!

If you are still having this issue and don't have access to the Live Events I would recommend completing the Brady Tutorial. Once all three tiers are complete the live event will unlock!

I have seen reports that even after doing this the live events don't unlock which can halt progression, it's an odd little bug but it appears our mobile troubleshooting steps fix this.

 

You can find these troubleshooting steps here:

 

Android: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

 

Message 32 of 49 (709 Views)

Re: Live Events are Blacked Out and Unplayable

★★★ Novice

None of those troubleshooting tips help - i have done them all.

 

The problem seems to be with our accounts in the game, I am stuck with the daily events saying you need to complete a live event, but the live event is locked saying you need to do a daily event.

 

this is something that only EA can fix either globally or on individual accounts. Locking everything down to force you to do things has backfired here.

Message 33 of 49 (688 Views)

Re: Madden mobile/ bug

★★★ Novice

you can make a new account and it might not happen again, but if you have packs etc from last seasons season score your new account won't have them

Message 34 of 49 (683 Views)

Madden Mobile Stuck

★★★ Newbie
I have all of the daily goals completed, but my game won't let me progress any further.
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Message 35 of 49 (680 Views)

Re: Live Events are Blacked Out and Unplayable

★★★ Novice

I HAVE completed those.  I did that in the first hour of the game.  It's now been 2 days and I STILL CANNOT play any live events.  Nor can I manuever within the game.  I have to exit every screen and come back into the game.  NO LIVE events, NO messages, NO Auction House.  After 9 am CST yesterday I was told it was hoped to be fixed within 4 hours.  I STILL have no acess to over half the game.  I've tried every single thing the message boards are saying and NOTHING is working!!  I need someone to call me to get this fixed.  I spent a TON of money last year and I feel like it's going to waste as I can't play any of these live events.  

Message 36 of 49 (672 Views)

Re: Live Events are Blacked Out and Unplayable

★★★ Novice

I COMPLETELY AGREE.  This seems like when we downloaded the game, BC the servers were sooo bogged down, certain accounts didn't download certain pieces of code as many of us were kicked out as it was loading.  Therefore, no matter what we do, we simply don't have access to parts of the game.  I really want EA to hit RESTART on my account and take me back to the very beginning.  Yes, I'll lose what I have now, but if I restart then it's a wash.  Either way, continuing to sit day after day with no fix isn't fair.  I'm losing valuable time I can't get back!

Message 37 of 49 (671 Views)

Re: Live Events are Blacked Out and Unplayable

[ Edited ]
Community Manager (retired)

Hey everyone,

 

I just wanted to provide everyone with an update, I have been tracking this issue and we are aware that the basic troubleshooting steps may not resolve this issue. Our team has been made aware of this problem and are currently working on a fix. 

 

I haven't been given any ETA at the moment but as soon as I get one I will let you all know.

 

For now, I appreciate your patience and your detailed reports, they really do help a lot! 

Message 38 of 49 (651 Views)

Bug live Events

★★ Newbie
Hi,

I started playing the new season and soon I started playing the Tom Brady camp. That was on my iPhone. Since I haven’t played madden for a long time I forgot how hard it is to play on my phone. So I switched to my iPad. There was no camp anymore so as usual I started playing the live event. After that I wanted to continue but my daily goal is to complete a live event which wasn’t available anymore.

I guess there there was a bug and I wasn’t supposed to play the live event yet.

I hope EA can fix this problem and also hope that other players don’t have the same problem

Sincerely yours
Lenorkema
Message 39 of 49 (635 Views)

Re: Everything is locked and I can get them unlocked

[ Edited ]
★★★★★ Newbie

Yes. I did receive info from ea help for nfl mobile customer service:

 

As customer service we cant help as data is stored on servers.

Try to ask at the forum

 

 

 

Well. Proof of why ea is most hated.

Message 40 of 49 (621 Views)

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