Invisible Players

[JBMURDAMAN]

My madden mobile was not working at all yesterday had the No internet connection error message. Unistalled and reinstalled. It is working today but ALL MY PLAYERS ARE INVISIBLE in Every game mode. What can i do?

[EA_Blueberry · Accepted solution]

@darkangel7742 

Try moving the graphics sliding bar down to medium or low when you go to Settings>Preferences via in-game. What kind of device are you on? When there are graphical issues like this, it could be a corrupted installation or the device might be struggling to generate the graphics in game.

[EA_Blueberry]

@JBMURDAMAN 

Hey there! If you're experiencing connectivity issues or strange in-game issues like invisible players we recommend reinstalling the game and your device. If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install.

We have some additional steps below that help fix a lot of game errors for our mobile games that is worth checking out. Let us know what happens. 

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

[darkangel7742]

I can't see any players on the screen

[EA_Blueberry · Accepted solution]

@darkangel7742 

Try moving the graphics sliding bar down to medium or low when you go to Settings>Preferences via in-game. What kind of device are you on? When there are graphical issues like this, it could be a corrupted installation or the device might be struggling to generate the graphics in game.

[Thtguy423]

When I start a game the players are invisible