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Re: Garrapolo won’t unlock

by EA_Blueberry
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Garrapolo won’t unlock

★★★★ Novice

Garrapolo is the only captain that has not unlocked.  I’m sure it’s a glitch. Would you please fix this.   I already did all troubleshooting And contacted EA support.  I was referred back to forum.   Thanks 

 

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Re: Garrapolo won’t unlock

Community Manager

Thank you. The Madden Overdrive team is aware of this happening and looking into it. If it's hindering you from upgrading other items please reach out to our Live-Support team again for further assistance. I'm sorry to hear you're affected by this and appreciate the help you've given us.

/Blueberry

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Re: Garrapolo won’t unlock

Community Manager

Our forum staff is not able to grant items to accounts and you'll want to reach out to our Live-Support team so they can pull up your account. It sounds like they might have referred you here to report it as a possible bug or get some clarification as to why you might not be eligible in receiving that item.

Have you done the West Coast training for him? Whenever there is a visual/UI error, deleting the game and reinstalling it usually helps fix that. If you're playing on Guest Mode, deleting the game will remove your progress though.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 2 of 7 (363 Views)

Re: Garrapolo won’t unlock

★★★★ Novice

Hi

 

I already talked to Live Support team.  They said there is nothing they can do.  They told me to post in ea community because developers look there to find bugs or glitches in game.  Live Support team said developers were the only ones who could fix problem.  Yes, I am level 50+ and I completed the West Coast Training long time ago  :-)   See uploaded photo

Message 3 of 7 (346 Views)

Re: Garrapolo won’t unlock

★★★★ Novice

screen shot

Message 4 of 7 (345 Views)

Re: Garrapolo won’t unlock

Community Manager

Can you tap on him and screenshot what it says to unlock him?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 5 of 7 (342 Views)

Re: Garrapolo won’t unlock

★★★★ Novice

Here's more screen shots to show that I completed West coast drills long ago.  Also, if you look at the screen shot of all the Captains, you will see that other West Coast captains have been unlocked. Please help!  Thank you so much!!!

Message 6 of 7 (320 Views)
Highlighted

Re: Garrapolo won’t unlock

Community Manager

Thank you. The Madden Overdrive team is aware of this happening and looking into it. If it's hindering you from upgrading other items please reach out to our Live-Support team again for further assistance. I'm sorry to hear you're affected by this and appreciate the help you've given us.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 7 of 7 (303 Views)

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