First event/mission from The Tour did NOT giving me any keys - Can't continue?!

by cjfjollyroger
Reply

Original Post

Re: Madden 22 Mobile Tour Key Bug

Champion

@smeedsgaming 

 

Hello,

 

There was an issue on the intro stage of the Tour where if you lost the second event in the chain that costs 5 Tour keys to play, you were unable to progress since there was no way to re-earn the 5 Tour keys on that specific stage. Is this what you are experiencing? This should have been resolved for folks moving forward as of yesterday (as far as I am aware), but they were working to distribute the 5 Tour keys out to the folks who were affected by this before the fix went out.

 

Or is it the case that you have not been able to even attempt the second event in that chain because you did not receive the Tour keys from completing the first event and its Bonus Objective on that stage?

 

Can I also ask how long have you been stuck in this current situation?

 

Thanks.



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Message 11 of 68 (1,183 Views)

Re: Did not revive your keys

Champion

@t1nn8jyxbk59 

 

Hi,

 

Are you experiencing the same issue that this user is describing here, perhaps?

 

https://answers.ea.com/t5/Madden-NFL-Mobile/Madden-22-Mobile-Tour-Key-Bug/m-p/10692995#M52770

 



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Message 12 of 68 (858 Views)

Re: Madden 22 Mobile Tour Key Bug

★★★ Newbie

Hey there,

 

You're absolutely correct! This happened after I lost the second event and I've been stuck in this situation for about a week or so.

Message 13 of 68 (1,177 Views)

Re: Madden 22 Mobile Tour Key Bug

Champion

@smeedsgaming 

 

I sent you a DM regarding this.



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Message 14 of 68 (1,144 Views)

Re: Madden 22 Mobile Tour Key Bug

★★ Novice

Game crashes in middle of challenges costing me wins, upgrades and stamina

Message 15 of 68 (1,125 Views)

Re: Madden 22 Mobile Tour Key Bug

Champion

@usbigdaddy3434 wrote:

Game crashes in middle of challenges costing me wins, upgrades and stamina


@usbigdaddy3434 

 

This is due to you being mid-event while the Tour map events rotate/refresh. The Tour events currently rotate at the following times: 12 am, 3 am, 6 am, 9 am, 12 pm, 3 pm, 6 pm, 9 pm EST.

 

If you are in the process of still playing an event when the map rotates at one of those times, you will get kicked from the game without getting the rewards.

 

EA has been made aware of it and they are working on a way to prevent this from happening moving forward. In the meantime, try not to start an event around those event reset times, so you don't risk this happening again.



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Message 16 of 68 (1,112 Views)

Re: Madden 22 Mobile Tour Key Bug

Champion

@smeedsgaming 

 

The Tour keys were just distributed out to your account. Please check your account now to verify this.

 

Thanks.



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Message 17 of 68 (1,105 Views)

Re: Problems with the Tour

★★★★★ Newbie

I had this same problem with little help from EA assistance 

Message 18 of 68 (673 Views)

Re: Problems with the Tour

★★★★★ Newbie

I did not earn any keys for my first win so it’s impossible to play the rest of the game mode. 

Message 19 of 68 (672 Views)

Re: Problems with the Tour

Community Manager

Hey, Madden Mobile community.

If you didn't receive any keys from the first win and unable to continue playing the mode please DIRECT MESSAGE ME the following:

DIRECT MESSAGE ME:

  • Madden User ID (Number in the top right corner in your in-game settings. DO NOT SHARE PUBLICLY)
  • Device type you play on

How do I direct message you? Select my picture to pull up my profile. 

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Message 20 of 68 (640 Views)

Need help? We got you.

Here's how to find your Madden NFL Mobile User ID and get help.

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