Finished Genesis Stage 5, but still can't Level up players beyond Level 25

[Panther90927]

Is that intentional or a bug? I finished Genesis Stage 5, but I still can't Level up a player beyond level 25. A lot of this bonuses in Stage 4 and 5 require level 35, 40 or 45 players. But the only way to upgrade is finishing Stage 5. So if not having all the bonuses done is considered not finished, it's impossible to fulfill.

[Panther90927 · Accepted solution]

Got it now. EA support fixed the problem for me. 

[itsmraj2u]

Level 26 only requires 350 of the applicable Conference’s helmets.  So it must be a bug. I haven’t finished Stage V yet but can upgrade Levels beyond 25.  Do you have helmets from the Training Center?

@Panther90927 

[Panther90927 · Accepted solution]

Got it now. EA support fixed the problem for me. 

[sprocket5495]

Tell them to fix mine. Do you have to finish all the bonuses to complete the stages? Cause I have finished all 5 stages but not all the bonuses in each if them. I can't complete the bonus of playing with rare 25 OG in stage 3 because in order to level up my rare 15 OG I need to complete stage 3. Catch 22

[Panther90927]

No, you don't have to finish the bonuses. 

My problem was solved from EA support and all good now :-)