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Re: Can't Claim Daily Goals or AH Tax Reduxer

by EA_David
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Re: Can't Claim Daily Goals or AH Tax Reduxer

[ Edited ]
Community Manager

Fast edit: we have a request for some more info. 

@jonathan52504 @lewylew11 @dennisp280 

Can those still affected post their device, OS & version?

Message 41 of 71 (223 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

★★★★ Novice

Wait what info do you need 

Message 42 of 71 (202 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

★★★★ Novice

Galaxy S8 Android version 9 Kernel version 4.4.153.

 

FYI I have signed on with a different account on the same phone and there is no problem with that account. 

 

Thanks for trying to figure this out for us! 

Message 43 of 71 (186 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

[ Edited ]
★★★★ Novice

@EA_David 

I completed the Overdrive Academy events and it disappeared from my Programs but all of the overdrive captains and coaches are still locked for me. I created a guest account and it works fine. My home screen says 'Welcome' and does not mention the Competitive series. I have no unclaimed items.

 

Pixel 2, Android 9

 

Screenshot_20190814-134559.png

 

Screenshot_20190814-123912.pngScreenshot_20190814-134510.png

Message 44 of 71 (180 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

★★★★ Novice

same @EA_David 

samsung s6 android level 7.0 

kernel version 3.10.61

Message 45 of 71 (168 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

★★ Novice

I am having the same issues i have Samsung note 8 on android 9 and kernel 4.4

Screenshot_20190814-135244_Madden NFL.jpg
Screenshot_20190814-135206_Madden NFL.jpg
Message 46 of 71 (155 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

★★★★ Novice
@EA_David I have similar welcome screen. iphone7 iOS 12.4 - up to date. Appreciate your help looking into it.
Message 47 of 71 (137 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

★★★★ Novice

I have the same issues, @EA_David 

 

Cannot complete any daily goals, none of the events show any progress, etc.... This is beyond frustrating.  Have tried everything and customer service has not been able to help.  I am experiencing this problem on both an iPad and iPhone.

Message 48 of 71 (114 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

[ Edited ]
Community Manager

Thanks for the info. Can anyone on android affected try logging into a 2nd device as a test and see if the issue persists? I suspect it will, and any confirmation will help. 

@expiredfundip @BearBuddy34 Can you send me a DM with your UIDs? I have the UIDs for other folks, but yours aren't linked to your posting account right now.

@AndyV013 Can I check you tried the same account on both devices? Can I check the model and OS version on these?

Message 49 of 71 (89 Views)

Re: Can't Claim Daily Goals or AH Tax Reduxer

★★★★ Novice

I can't log in at all on my chromebook(screen just goes black). But that is another issue wasn't overly concern about it. I will try again.

Message 50 of 71 (79 Views)

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