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Re: Why does Madden Mobile crash everytime I try to buy stamina?

by walkerr21
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Why does Madden Mobile crash everytime I try to buy stamina?

★ Novice

Everytime I try to buy stamina Madden Mobile crashes and had screwed me from grinding Madden mint the last 3 days. I have sent numerous messages and did all the same steps your EA Help has told me over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again with no resolve. 

Message 11 of 20 (333 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

★★★ Pro
@EliteSavageKing This is a game wide problem. It is affecting everyone. Im hoping now that labor day has passed someone will be in the office today to fix this.
Message 12 of 20 (304 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

Community Manager

We are expecting this issue to be addressed in an upcoming update.

 

Apologies for the inconvenience caused.

 

*marked as solution for player visiblity

 

 

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Message 13 of 20 (547 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

★★★ Pro
@EA_Barry It's already been fixed. Thanks
Message 14 of 20 (249 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

★ Novice

@EA_Barry @thegatorfan122 how was this problem fixed? Just happened to my version....can't figure out how to fix it

Message 15 of 20 (188 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

Community Manager

@walkerr21 

 

Have you tried any steps from your end to fix this like reinstalling the game?

 

Reinstalling the app tends to fix most game issues. If you linked up to your account to Facebook/Apple/Google your progress will be saved when you re-install. If you play on guest mode though that progress is lost upon reinstalling.



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Message 16 of 20 (171 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

★ Novice

@EA_Blueberry Yes, I've tried deleting the app and reinstalling it, as well as deleting the app and doing a hard restart on my phone.  Unfortunately, to no avail.  I even downloaded the app on my iPad to see if it would work on there, but ran into the same problem

Message 17 of 20 (164 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

Community Manager

@walkerr21 

 

What type of device are you on and can you check to see if there's a software update for it? Not seeing a lot of contacts around this just yet, so hopefully we can fix it through troubleshooting. I have some steps below here, please give them a run through real quick.

Do you have any purchases currently pending under your Apple/Google account?

 

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps



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Message 18 of 20 (153 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

★ Novice

@EA_Blueberry

 

All of a sudden just started working again! 

Message 19 of 20 (150 Views)
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Re: Why does Madden Mobile crash everytime I try to buy stamina?

Community Manager

@walkerr21 

Awesome! Super glad to hear that. Standard smile



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Message 20 of 20 (133 Views)
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