January 2019
I'm posting here as requested by the EA help team, as apparently this is an issue that the Development team will need to investigate (case #45511495).
This bug has happened to me in all Blitz Tournaments so far.
What happens is:
- My opponent disconnects from the game (disconnect symbol appears on their scoreboard)
- Unlike Overdrive games, I cannot continue selecting play and scoring
- Instead, the clock runs down to zero, and I can do nothing
- When the clock gets to zero, the app crashes, and an "Unknown Error" message appears on the screen
- When I re-start the game, I am credited with a loss due to disconnecting, and therefore lose one of my Blitz Tournament attempts.
As you can see from the screenshot attached, I have strong cell coverage and it is my opponent who disconnects, not me.
This is super frustrating as I have had to purchase extra attempts to replace those that are lost using Madden cash, but maybe that's why there's no real rush to fix the bug....