Help us improve Answers HQ! Take Survey No, Thanks

Re: Black screen on NFL overdrive

by EA_David
Reply

Original Post

Black screen on NFL overdrive

★★★★ Newbie

Hello, 

 

My game dont load, and stay with these screen. 

Someone can help me?

Screenshot_2019-08-10-14-58-21-098_com.ea.game.maddenmobile15_row.png
Message 1 of 17 (599 Views)
Highlighted

Re: Black screen on NFL overdrive

Community Manager

@kaiobak Hey, do you still hear music? If the game loads do you ever get invisible players?

Can you DM me your UID, and answer the questions in this post if they're relevant?

https://answers.ea.com/t5/Madden-NFL-Mobile/Request-for-Information-Invisible-Players-Black-Screen/m...

Message 2 of 17 (527 Views)

I play on my Chromebook, and I am stuck on a black screen.

★★★★★ Newbie

When I launch MM20, It just goes to the EA Sports screen, then stays on a black screen. I have reinstalled the game multiple times, and yet, no fix. I have asked for help to EA on multiple occasions, no fix. Can anyone else help?

Message 3 of 17 (493 Views)

Madden mobile black screen with background music playing

★★★★ Novice

Game loads up with EA logo then just black screen with background music playing, I'm on android, phone model is Huawei y6 2019 

Message 4 of 17 (476 Views)

Re: Madden mobile black screen with background music playing

Community Manager

@CameronGitsy90 When did this start for you? Does restarting your device have any effect?

Message 5 of 17 (438 Views)

Re: Madden mobile black screen with background music playing

★★★★ Novice

From day 1 of new season, hasn't loaded once for me, just black screen and background music playing

Message 6 of 17 (430 Views)

Re: Madden mobile black screen with background music playing

Community Manager

@CameronGitsy90 Thanks. I assume you could run Overdrive without issue? Does logging out of Facebook and/or Google Play have any effect?

Message 7 of 17 (402 Views)

Re: Madden mobile black screen with background music playing

★★★★ Novice

In previous season I could no problem, but I can't even get past the EA logo on startup this season, I've logged out of Google play games loads of times and restarted phone loads of times, I've cleared game data and cache a few times but still same problems 

Message 8 of 17 (398 Views)

Re: Madden mobile black screen with background music playing

Community Manager

@CameronGitsy90 Thank you. Can I check what version of Android you're on? Can you check for and install any updates that may be available?

Message 9 of 17 (390 Views)

Re: Madden mobile black screen with background music playing

★★★★ Novice

I'm on android 9.0, and I have no updates available everything is up to date 

Message 10 of 17 (382 Views)

Need help? We got you.

Here's how to find your Madden NFL Mobile User ID and get help.

View More
 

Are you missing in-game items? We can help.

Contact EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help