[BUG] Jalen Ramsey Master Series Resetting
by b0xxpg83qp75Original Post
Hey, Masters Series players.
We've raised this up to the team from our end to be aware of. They're looking into it!
We could always use account examples to help out the development team in that hurry up offense. If you're able to DIRECT MESSAGE ME the following info I'll pass it up their way.
Direct message me the following:
- Device type
- Device software version
- Madden Mobile User ID (DO NOT POST PUBLICLY. Go to Settings in game>Top right corner you'll see a number)
Thank you for helping the team out.
Upon completing the Ramsey master series, the game won't let me progress into Lamar Jackson series. It is stuck at Ramsey series because it reset itself.
I got Jalen Ramsey but I can't upgrade Lamar Jackson to 81ovr because I can't get Lamar Jackson's Shades collectible.
Now I gotta play the game with 79ovr QB while others go on with 83ovr QB. I complained n reported the issue to tech support n this genius tells me that there's nothing they can do and that EA isnt even sorry for the inconvenience that their incomplete game has caused me. Here's a transcript.
Hemant (8/7/2020, 4:05:44 AM): Thank you for contacting EA HELP, my name is Hemant, may I start with your first name please?
Anthony (8/7/2020, 4:05:50 AM): Anthony
Hemant (8/7/2020, 4:06:11 AM): Hey Anthony ! Nice to meet you today!!I can see that you have created this case regarding Madden NFL 21 Mobile, could you please elaborate it further so that I can assist you better?
Anthony (8/7/2020, 4:06:34 AM): I completed Jalen Ramsey Master series
Anthony (8/7/2020, 4:06:42 AM): and got my rewards n all
Anthony (8/7/2020, 4:07:14 AM): but the game won't progress into Lamar Jackson series to get a collectible for Lamar Jackson upgrade set
Anthony (8/7/2020, 4:07:37 AM): instead, the Jalen Ramsey series was reset
Hemant (8/7/2020, 4:07:56 AM): Let me discuss your case with specialist
Anthony (8/7/2020, 4:08:38 AM): This, by far, is the glitchiest game I've ever played
Anthony (8/7/2020, 4:09:35 AM): I've also attached screenshots of what I was talking abt
Hemant (8/7/2020, 4:11:43 AM): Few moments please
Anthony (8/7/2020, 4:12:45 AM): Okay
Hemant (8/7/2020, 4:19:12 AM): Thanks for the patience Anthony. I am taking your feedback and specialist have asked you to bug report and post your concern over the forums.
Anthony (8/7/2020, 4:19:36 AM): So, how r y'all gonna fix my problem?
Anthony (8/7/2020, 4:19:59 AM): n how long will it take to fix the problem?
Hemant (8/7/2020, 4:20:32 AM): Our studio team will fix it but we don't have any timeframe and don't want to set any false expectations
Anthony (8/7/2020, 4:21:13 AM): why do I have to take the short end of the stick n not be able to progress in the game like the others simply because y'all released an incomplete game?
Anthony (8/7/2020, 4:21:39 AM): how will I be reimbursed for the lost time n progress that I will suffer because of this glitch?
Hemant (8/7/2020, 4:22:32 AM): You can post your concern on forums, our community managers can help you
Anthony (8/7/2020, 4:22:38 AM): everybody else will have 83ovr QB n I gotta deal with 79ovr QB in the meantime
Anthony (8/7/2020, 4:23:21 AM): how would me, taking my time to post something on ur forums, help me progress n compete in the game fairly?
Anthony (8/7/2020, 4:23:54 AM): this is BS n u know it
Hemant (8/7/2020, 4:24:40 AM): I understand and we don't have any issue in rectifying your problem. I would love to do this for you as I understand that this would be really important to you. However, I know you would understand that as this is completely server dependent it is beyond our support limits as the we won't be able to alter it as the server won't accept an overwrite from our very end . I know you would understand this.Please don't get me wrong here, had there been an option for us. I would have loved to do this for you. I know you believe this.
Anthony (8/7/2020, 4:24:52 AM): to be clear, this is not a concern of mine. This is a problem and a serious inconvenience that your incomplete n glitchy game caused me
Anthony (8/7/2020, 4:25:36 AM): i dont believes anything, n I dont really understand what ur saying
Anthony (8/7/2020, 4:25:54 AM): this is supposed to be a tech support, so fix the damn problem
Anthony (8/7/2020, 4:26:11 AM): Ur game glitched n acted out. I did nothing wrong
Hemant (8/7/2020, 4:26:44 AM): It is kind of bug and can be only fixed by studio team, That's why I asked you to report it on forums
Anthony (8/7/2020, 4:26:52 AM): Game AI glitched, this has nothing to do with servers
Anthony (8/7/2020, 4:27:21 AM): why do i have to spend my time doing the job that a tech support is supposed to do?
Anthony (8/7/2020, 4:28:32 AM): I am a paying customer, as my payment history from previous versions of madden states, and I ran into a problem and an inconvenience. I reported it to u, the tech support, n ur solution is to tell me to post it on the forums n there's nothing that u can do here?
Anthony (8/7/2020, 4:28:48 AM): does that sound like "help" to u?
Hemant (8/7/2020, 4:29:38 AM): That's the only option we have
Anthony (8/7/2020, 4:30:06 AM): so what, if I dont post this on the forums, the problem goes unfixed?
Hemant (8/7/2020, 4:30:51 AM): No, I'll also forward your case to them
Anthony (8/7/2020, 4:30:58 AM): Lmao
Anthony (8/7/2020, 4:31:03 AM): lead with that next time
Anthony (8/7/2020, 4:31:36 AM): Give me the link to the damn forums, n I'll just post this transcript
This is being looked into. We're requesting info in the main thread here: https://answers.ea.com/t5/Madden-NFL-Mobile/BUG-Jalen-Ramsey-Master-Series-Resetting/m-p/9377190#M45...
