August 2018 - last edited August 2018
In Madden Overdrive, my kid is logged in on a guest account. I go to Settings > Link Accounts
The "Device" link option has a button but it is greyed out and says "Locked". How do I link his account to his Google Play ID so he can play on a different device?
Solved! Go to Solution.
August 2018
@facemask74
Hi there,
Thanks for getting back in contact.
Upon start up of the "new user" it will ask for your age with the slider. If the age entered falls under the minimum age requirements you will only be able to play on that account as a guest.
If your son was playing with a google account on the previous Madden Mobile title, all you will need to do is log out of this guest account and choose existing user.
The "locked" option will only appear on underage accounts.
https://help.ea.com/en-in/help/mobile/can-my-lost-progress-be-restored-for-a-mobile-app-if-i-play-an...
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August 2018
August 2018 - last edited August 2018
Yeah, I've tried the ol' Windows hack of restarting. I've killed the app and even restarted the device, but I just get a greyed out "LOCKED" button. Can anyone help?
August 2018
@facemask74
Hello there,
Sorry to hear that you are experiencing this issue with Our game.
Certain limitations such as this one will appear in game when the Google account of the user is registered to an underage account.
This means that your Son will be unable to link his Google Play or other Social Media accounts to the game as per Online Child Protection Policies.
EA Privacy Policy -
https://www.ea.com/legal/privacy-policy
https://www.ea.com/legal
Google Play and Your Child's Google Account -
"Play games:
Children under 13 or the applicable age in your country can't sign in to the Play Games app with their Google Account."
https://support.google.com/families/answer/7106960?hl=en
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Thank players and help them 'Level Up' by giving them XP.
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August 2018
Can I get help viewing the help page you linked me to? :facepalm:
August 2018
August 2018
@AHQ_John - any idea what the deal is or who i can talk to for help?
August 2018
@facemask74
Hi there,
Thanks for getting back in contact.
Upon start up of the "new user" it will ask for your age with the slider. If the age entered falls under the minimum age requirements you will only be able to play on that account as a guest.
If your son was playing with a google account on the previous Madden Mobile title, all you will need to do is log out of this guest account and choose existing user.
The "locked" option will only appear on underage accounts.
https://help.ea.com/en-in/help/mobile/can-my-lost-progress-be-restored-for-a-mobile-app-if-i-play-an...
--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
August 2018
Thanks! That explains it. Not sure what he set it, too. Can that be changed afterwards?
January 2021
I got a google phone and the only option I have is guest theres no FB or google play account options like my old S7