Game

[EA_Aljo]

@jrdachshund 

Try going to myaccount.ea.com. Log in there using your platform account as shown in the image below. Make sure you completely exit out of Madden 23 and try loading back into it.

[jrdachshund]

@EA_Aljo 

I tried this (again) as well.  I confirmed that I can (still) log into myaccount.ea.com using my PSN credentials.  (I have also tried resetting both my EA and PSN passwords and logging back in multiple times throughout this process.)  But after doing that, I still have the same issue when I start Madden 23 on my PS5.

[EA_Aljo]

@jrdachshund 

I'm sorry to say, I'm out of ideas. An advisor can look into this further. Please follow the instructions here for opening a case.

[jrdachshund]

@EA_Aljo 

Thanks for trying.  As I mentioned previously, when I go to EA Help, I'm no longer seeing an option to start chat if I try to resume an existing case or if I try to open a new case.  I just get pointed to a help article.  From the help article, if I click "get in touch with us" under "Still need help?" it just takes me back to the page with a link to the help article and there is not an option to start a chat (which I had seen previously).

Do you know if there is any way other than the online chat (which I don't seem to have access to currently) to open a case or speak to an advisor like an email address or phone number?

[EA_Aljo]

@jrdachshund 

You should also be able to submit a case by email. If you opened a case before by chat, follow the same steps. However, chat is not always an option and can be dependent on advisors being available.

[jrdachshund]

@EA_Aljo 

I take it that means you don't know what the email address would be?  I can't find anything on the website.

I guess I'll just keep checking for the chat option periodically and hope it shows up again at some point.

[EA_Aljo]

@jrdachshund 

There is no email address. It's just an option when opening cases. If you're not seeing it, continue to wait for chat to show up.

[jrdachshund]

@EA_Aljo 

Gotcha, thanks.

[jrdachshund]

Possible workaround – I saw another thread where someone having a similar issue was told by EA support to try turning off account verification on their EA account as a workaround.  I tried it, and it seems to have solved the problem for now.  Give it a shot if you’re still having issues connecting to the EA servers.