[PS5] not able to log in: "Please reset your password" loop

[heroin27]

Have you solved this? I have the same problem.

[birtatibor]

Not yet.

I talked many-many times with the EA support (chat and e-mail) but even though I still play online with every other games with my PSN account, they claim that they can't find my PSN account and make sure that is this ID exist. I cannot do more thing to 'make sure'....

I have an EA account, and I have a PSN account, and they can't connetc these two somehow...

I am an esport gamer who paid 400 $ for the PS5, and I paid 60 $ for the Fifa 22. And they say that I can't play the game online because of an EA error? It's a nonsense...

[dackv]

I have exactly the same issue. Tried power cycling everything but loop is still there.

[EA_Blueberry]

@birtatibor 

Did your recently change the name of your PSN ID? I know in the past our staff was able to pull up the PSN ID you had before it was changed. It's difficult for us to be able to troubleshoot this on the forums because it will involve us discussing account details. We can only advise to reach out to our Support teams via these options below so they can first verify account ownership prior to assist you in making any changes such as your password.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

[joenjevo8]

I lost out bf2042 beta cause it says email was sent to rest password but there was no email...no I bought the game bf2042 and I still can't play it....it says the same thing 

[RocketCat525]

The same thing is happening to me on PS5 I have an existing EA account that I use on Xbox and Steam also and it won’t let me connect it to my PS5 I keep getting the reset my password also anyways good luck I hope you’re able to get it fixed and I hope I am also

[EA_Blueberry]

@RocketCat525 

It's possible you are logging into the incorrect account. Players will reset the password for their account not knowing they're resetting it for the incorrect account. 

Visit profile.ea.com and under Connections check to see if your PSN ID is there. If it's not, you have it linked to a different EA account you need to recover through our Support team if you are unsure what the email is you used for it.

Account Recovery:

https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

[FranklyBeans]

Power cycle does not fix this issue.

(NFS HEAT)

[Moniz06]

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Guys just to say that this * loop does not stop, i spent so much * money on ps5 and on this Ea games and cannot play em cuz of ea failure... I reseted my passwrod now i cant have my original password. Ea sucks + they can't even solve they're * problems when it's obviously happening to everyone. They say our PSN ID's do not exist but they said to everyone who has this loop. They are stealing to ps5 players cuz ppl buy from them. They cant admit they're * problem and say its cuz of PSN. This is happening in every * EA game that was availiable on ps4 aswell.

Playing on ps5 FIFA22 NFS Heat Madden and some others. You got the message. EA solve you're * problem i spent +130€ on ur * games.

[renegade7087]

EA customer service is a joke and this is happening to hundreds of people. Cant even play there 80 dollar games bc of their own fault I smell a class action lawsuit. Heres a clue do your country a favor EA and dont outsource to pakistan where they barely speak english and their name is suzie. Useless help