Unable to log into EA Account

[wpizzolo]

@EA_Barry This doesn’t help any of us as we can’t log in to the email... we need someone to actually change our emails because most made random emails when we were younger just to play the game and now we can’t change them.

[wpizzolo]

I just solved the problem. I constantly went into support chats and kept going through how I made a mistake on making my email. After 5 cases they finally switched it and I can play! So pretty much spend a good amount of time just contacting the support chat until you get the help. I went through about 7 people I think. 

[xboxlife532]

I csnt change any of my setting at all right as I sign it just asks for the varaficstion code I literally can’t get access to change it i wish I could either just play my game or return it it’s ridiculous I csn play every other ea game n sing in just fine accept on the new madden 

[Ro0ys44]

@wpizzolo Lucky you arre i already tried 6 time and my account is still locked... it's incredible from a company like EA !!!!

[Moskolonel]

Hi @VA_Calamity 

It's an know bug by team,  fix it soon as possible EA publish a guide for help us in waiting Up.

A full guide detailing how to resolve connection issues with Origin is available in the following thread:

http://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

and this thread

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

Here the post about problems with small alternative solution (but if they don't work we do wait an up):

https://answers.ea.com/t5/Origin-Client-Web-Technical/Mac-Origin-Connection-and-Library-Issues/m-p/7...

If nothing work you can contact EA assistance because this connection problem may not be related to the bug for you, otherwise it will unfortunately be necessary to wait for the future update of Origin

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

If we have answer to your question please accept solution .

[angelosmiff0]

It is showing an email I have never seen before on my madden 20 which is preventing me from my online capabilities. If anyone has answers please help.

[amp5990]

I'm having the same issue! the email shown is dropmail.me  - I've never seen this before. 

[EA_Blueberry · Accepted solution]

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@EA_Barry wrote:

@xboxlife532 @VA_Calamity @whull123 @Moist_Nugget619 @Isenthug765 

Email

Don’t have access to the one you used to create your account? You can swap emails from one account to another.

If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

1. Find the Secondary Email section of your EA Account Security tab.
2. Click Add Secondary Email.
3. Enter an email address different from the one registered to your EA Account.
4. Log in to that email address and find the security code email sent from us.
5. Enter your security code in the EA Account settings verification window.

Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.

Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.

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Hey all,

If you are not able to login to the game because the email address registered to the EA account is not accessible, you will be required to contact our Live-Support team to prove you are the real account owner. Ideally, the owner of the account has access to the email address, but we know there are circumstances where you may no longer have access to an email  because it was created a long time ago so we have additional steps for account verification.

We understand this can be frustrating for some of you just wanting to jump into the game, but with the rise of Madden Ultimate Team and our stance on protecting EA accounts, we want to make sure it's not easy to gain access to an account that is not yours. This is for your protection.

Click here to contact an EA Advisor for account recovery

[saltyalty23]

Can some one please explain me to why it’s so hard to let people log in to a new account? Or better yet why it’s taking so much effort to change an email to a new one? Why does your customer support suck so bad you can’t even figure out how to even get ahold of some one or why when I did finally get a call the lady on the phone sent me to a bogus recovery site that doesn’t exist? Why is it that I’m forced to use an old EA account the email is no longer has access? Please I would to love hear some of your bogus answers again.

[climmke21]

Same issue. EA help is a complete joke.