Can't Open Packs

[DAHEPPY]

@Kidgangster101 Yea sadly it seems that’s what their saying to everyone

[Dreadz504]

It's been almost a week. And i'm still at square one. I've been told to reset my internet, delete profile, delete game, clear my MAC cache and send them my UO trace info. None of which helped.

[EA_Aljo]

I have merged a couple threads on this issue. As it turns out, we'll need to fix each account individually. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[ReusablePear08]

@EA_Aljo when by today because its almost been 2 weeks since this issue has been addressed and I have a ton of coins rap up in this ?and so does a lot of other people and its getting to be really frustrating. 

[giokj66]

@EA_Aljo Ya aight. Lmk when that happens been having this problem 2 days

[12walllo]

This is going to cause me to miss out on the market crash on Friday unless we can get a fix tonight or tomorrow. Is there any news? I am so frustrated. EA support hasn't been helpful at all. I just waited in the live support queue for 45 minutes only for no one to show up and now support is closed for the night. Twitter doesn't seem to respond either. I don't know what to do at this point

[dmchua1]

Damn shame. Fix this EA! 

[david5274]

@EA_Aljo thanks a lot for giving us a update but when is soon

[ReusablePear08]

Yeah for real he still hasent answer me back since last time 

[Kidgangster101]

Yep I have over a million coins and I can't even buy the new players released this week because if it. This should be a fix asap I refuse to buy packs of the system doesn't work.