[PC] Madden 20 won't launch

[itsDjMac]

So one day my Madden 20 and NFS: Heat stopped launching and I cannot find a solution to my problem. I've tried deleting and redownloading the games, doing the same to origin, and some other suggestions I've seen in other threads. Both games were my go to day off games but now we hit a bad dilemma. 

CPU: i5-9400f

GPU: Geforce GTX 1660 super

[EA_Blueberry · Accepted solution]

@itsDjMac 

Hey there! If you still need help with this, can you let me know if running a clean boot and then right-clicking on the Origin desktop shortcut to run as Administrator helps launch it for you? If it successfully launches, it's possible a program running in the background is causing this to happen. A clean boot will temporarily disable all non-Windows essential services after you run it. This can help isolate if it's a certain program that starts up. 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

If that doesn't work, can you upload a DxDiag for us so we can review your full system specs and Windows errors?

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[EA_Blueberry · Accepted solution]

@itsDjMac 

Hey there! If you still need help with this, can you let me know if running a clean boot and then right-clicking on the Origin desktop shortcut to run as Administrator helps launch it for you? If it successfully launches, it's possible a program running in the background is causing this to happen. A clean boot will temporarily disable all non-Windows essential services after you run it. This can help isolate if it's a certain program that starts up. 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

If that doesn't work, can you upload a DxDiag for us so we can review your full system specs and Windows errors?

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/