I did not receive my twitch prime packs

[Dimond_Pig]

I linked my ea account and twitch prime account and it said I had claimed my packs but i have yet to receive them.

[EA_Blueberry · Accepted solution]

Hey, all.

Have you tried un-linking your EA account from the Twitch account and then re-added them?

It sounds like you all have the correct EA account linked up to your Twitch account, but just to make sure, double-check the email you have assigned to your EA account before re-adding the Twitch connection. 

Here is how to verify the email address you have assigned to your EA account: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/

Missing Twitch rewards? Here is how to get help with that: https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch/

[GWSxEpic]

I haven't got my twitch prime rewards when I have Amazon Prime linked it to my Twitch, and I activated twitch prime. My twitch is linked to my ea account, and then I went to twitch prime loot and claimed the Super Bowl Packs as well as the Playoff pack. They are listed as claimed, however I haven't received them in ultimate team. I contacted Twitch as well as Amazon and they both say its on EA's end. What can I do to fix this?

Thanks,

Andrew

[Bey0ndNames]

im on the same page, why haven't any ea mods helped us yet?

[EA_Blueberry · Accepted solution]

Hey, all.

Have you tried un-linking your EA account from the Twitch account and then re-added them?

It sounds like you all have the correct EA account linked up to your Twitch account, but just to make sure, double-check the email you have assigned to your EA account before re-adding the Twitch connection. 

Here is how to verify the email address you have assigned to your EA account: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/

Missing Twitch rewards? Here is how to get help with that: https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch/

[c3sr562]

Am still waiting for my rewards did all the above and nothing!

[ImTheManInBlack]

I have done the same thing and tried for months. They make this process too involved. I should be getting my packs. I have linked and unlinked multiple times. Nothing. This is unacceptable

[Ac3ofsp4d3z]

Hey same problem. You cannot unlink and link again it makes you way months to link again. Why aren’t my rewards ever awarded? Now madden 22 the same problem and I pay a lot of money into this game. 

[icorral1]

I did all of the above and still waiting for them..