Madden 20 cloud franchise things to do not working [ Edited ]

[Kappaitalone_4]

@ea_blueberry @EA_Blueberry 

Gamertag/PSN ID/Origin ID: Kappaitalone_4
Platform you play on: (XB1/PS4/PC):PS4
How many players are in your franchise?:32
Are you missing the advance week tile or getting hung up during advancing?: getting hung up during advance
Did your league use active/preseason/custom rosters?: active rosters


What week of the season were you in?
What year was the league in? Year 1
How many users in the league? 32
Anybody in the league perform a relocation? No
Is it a mix of Owner, Coach & Player: just coaches

[tre870]

• Gamertag/PSN ID/Origin ID: Tre870
• Platform you play on: (XB1/PS4/PC):xbox one
• How many players are in your franchise?:1
• Are you missing the advance week tile or getting hung up during advancing?: getting hung up during advance 
• Did your league use active/preseason/custom rosters?: active rosters 

[greatone2505]

This happened to me yesterday 10/15/19. I was able to advance by logging into the Companion App on my phone and force advancing the week. Maybe worth a try.

[EA_Blueberry]

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@greatone2505 wrote:
This happened to me yesterday 10/15/19. I was able to advance by logging into the Companion App on my phone and force advancing the week. Maybe worth a try.

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@greatone2505 

Nice call out. Hopefully that works for others here, but we're still passing along this information for the team to investigate it further. 

Can anyone else confirm that works so we can at least gets some visibility around this workaround so leagues can advance?

[Adam3D2Y]

Thanks for the suggestion on the companion app it worked and we can continue to play

[fredg13]

League is currently stuck in the middle of a Advance.

League name: No Boys Allowed 

Users:32

Console:PS4

Week: Divisional round playoffs year 2020

[fredg13]

Gamertag: fred_g13

@EA_Blueberry 

[Kappaitalone_4]

I was able to advance but it took the wrong person to the super bowl. I had to restore my licenses and reboot my console 

[fredg13]

Did u lose any files rebooting ur ps4?

[abch6S3jb6PMPL]

Product: Madden NFL 20
Platform:Xbox one
Which console generation do you have? Xbox one
What is your gamertag/PSN ID? AllIDoIsLoose
Date/time issue occurred 10/16/19
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug: the game is stuck trying to sim to the pro bowl week in our franchise 
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? frozen in a loading screen and cannot cancel the sim
What do you expect to see? For it to go back to normal and work properly
PS4 Crash Reporting: Please copy the text you put in the crash report here. None
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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