Mut Team Captain is Missing

[Fatal_Coach]

Hey there, so I started the preseason challanges and then returned to them to find out they were gone. No chance to go back and pick my captain or anything. Do I just not get one?

[EA_Blueberry · Accepted solution]

Hey all,

If you're missing any items make sure you double-check the auction house, binder, sets, and your roster (including your 2nd/3rd stringers). If you're having some trouble locating that item, we'll need to have our Live-Support team pull up your account and track down where it went. 

You can reach our Live-Support team by live-chat, phone, or email HERE

[mjr12321]

So I played Madden 19 on a free trial from Ea access right when it came out. I never received my team captain card then. So I figured when I buy the game I would get him. I bought it yesterday and still haven't recieved my team captain. So I called on to EA support and the guy checks with support and figures out I did in fact never receive the free pack. So he tells me I have to go here to find out what challenge to do to get it. But on my dummy account I didn't have to do a challenge. I got the pack as soon as I logged in. Help? I feel like I wasted more than an hour of my life on the phone to get no results

[Corbs1618]

I have the same problem. I contacted EA support and still have had no luck. 

[Scannerific]

I'm also having the same issue, Checked Objectives, Checked the Binder, sitting at level 29, no captain card.

[shotg9]

I also have this problem! Please help EA!

[Fomocodrvr]

when i go to my mut in madden 19 on my objectives list it says to complete game 1 of the preseason campaign. the problem is there is no preseason campaign in my solo challenges and if i click on it in my objectives list it takes me to it, but when i try to start game it says an error has occurred.

[Xplllz5]

Same problem here. Level 10 and never received the pack. EA please help us!

[pgaskell1994]

Same issue here, ive contacted EA support twice now, first time i was told it would be sorted, but 2 weeks later it still wasn't. Tried again and they just told me to post on here

[SepirusX]

I'm in the same boat. Just chatted with support and they said look at the store. I'm not sure that's accurate, but we'll see if it works. 

[Xplllz5]

Still haven't recieved any support from EA and i've tried multiple things people suggested but they are not working.

EA can you please help us!