@usmc0928 Thank you for your steps.
Those others experiencing this, does turning things off for a while help?
If so, I wonder is overheating/airflow an issue? It can be surprisingly impacting on performance & stability.
It's definitely worth checking your system's ventilation from time to time, even if it's not related to this issue: https://support.xbox.com/en-IE/xbox-one/console/ventilation
August 2018 - last edited August 2018 by EA_David
If you're on Xbox and getting stability issues, please try the steps in this article: https://forums.xbox.com/en-us/thread/3d8ada05-24ca-4737-9bea-a90be6ba0fe2
I have PS4 and bought Madden 19 and it freezes at the user agreement screen. I am pissed as I have waiting for this game to come out and can't even play the game. I have tried to find a number to call but it is impossible to get help from EA. I already sent an email but the customer service is a joke. This will be the last time I buy an EA game as there has been no problems with any other game I bought,The fact that i have to wait to play this after I bought it is a joke.