DELETED ACCOUNT BY EA, WHY?

[Xangsanne]

hello EA. I've my old account and i cant login. I got the right password and email and it wont let me login. i've made a second account i think EA deleted my old account with all my old games in it Anthems, fifa 19 and all Dragon Age stories. please EA CAN YOU GET IN CONTACT WITH ME TO RECOVER MY OLD ACCOUNT

[EA_Kent · Accepted solution]

Hey @Xangsanne. 

If you've having trouble getting logged into an EA Account please reach out to EA Help so they can take a look. They'll do what they can to help you find the account and get logged back in. 

For more info on how to set up a case with EA Help check out https://help.ea.com/en/help/faq/contact-ea-help/

/Kent

[EA_Kent · Accepted solution]

Hey @Xangsanne. 

If you've having trouble getting logged into an EA Account please reach out to EA Help so they can take a look. They'll do what they can to help you find the account and get logged back in. 

For more info on how to set up a case with EA Help check out https://help.ea.com/en/help/faq/contact-ea-help/

/Kent