Account problems

[KILLMONEY1]

Ea fam. I need your help in the worst. So I tried to play madden 20, but I had an email I had for years. Don’t know the password, I know the email but don’t know the password by heart. And I talk to my email company and they couldn’t help me. So is it possible that y’all can help me switch my account over to me new email?

[EA_Barry · Accepted solution]

@KILLMONEY1 

Don’t have access to the one you used to create your account? You can swap emails from one account to another.

If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

1. Find the Secondary Email section of your EA Account Security tab.
2. Click Add Secondary Email.
3. Enter an email address different from the one registered to your EA Account.
4. Log in to that email address and find the security code email sent from us.
5. Enter your security code in the EA Account settings verification window.

Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

 

Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work.

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

[EA_Barry · Accepted solution]

@KILLMONEY1 

Don’t have access to the one you used to create your account? You can swap emails from one account to another.

If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

1. Find the Secondary Email section of your EA Account Security tab.
2. Click Add Secondary Email.
3. Enter an email address different from the one registered to your EA Account.
4. Log in to that email address and find the security code email sent from us.
5. Enter your security code in the EA Account settings verification window.

Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

 

Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work.

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/