Traded player vanished

[nick9finger]

Product: Madden 18
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? NICK9FINGER
Date/time issue occurred 05/26/2018
What type of issue do you have? Other
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo challenges
Summarize your bug I traded Larry Wilson to my wife, and I received her card, but she didn’t receive my Larry Wilson. Instead we both have the same card she traded, only one of them is auctionable while the other isn’t. It’s like Larry Wilson just vanished into thin air.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Look through trade logs.
What happens when the bug occurs? Player is gone
What do you expect to see? I just want her to get the player I gave her.
PS4 Crash Reporting: Please copy the text you put in the crash report here.

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I am so confused

[EA_Barry · Accepted solution]

@nick9finger

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[EA_Barry · Accepted solution]

@nick9finger

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.