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Tech Issue or Bug Report?

by EA_Barry
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Tech Issue or Bug Report?

[ Edited ]
Community Manager

To help you post on the correct board and so make AHQ more effective I wanted to make this post to differentiate between what is a tech issue and what is a bug report.

 

Tech issues are issues that can usually be resolved by you the player or sometimes with the help of our Advisors and can include things such as:

 

  • Connectivity issues
  • Account issues, change email/password/security question etc.
  • Installation difficulty
  • Missing content
  • Account action/banned

Bug Reports relate to issues that are not resolvable by yourself or our advisors and will generally require us to replicate the issue in-house, develop a fix, validate the fix to ensure the issue is resolved and does not cause any secondary problems and then provide a game update. A few examples:

 

  • Audio Problems
  • Crash/Freeze
  • Exploit
  • Gameplay
  • Other

Thanks for reading and posting appropriately!

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