Big, ongoing problem. Look at this: https://answers.ea.com/t5/Technical-Issues/INFO-REQUEST-Missing-Head-to-Head-Rank/m-p/6651666#M41
EA how is this problem not resolved! You have so many in the community asking for help. Online head to head is the main reason so many of us buy the game in the first place. Your lack of commitment to resolving this issue is flat out unacceptable! When will this be fixed? Are we getting the next version of the game for free as a result of your incompetence!?
Just wanted to let you know this issue will never get resolved and EA doesn’t care about the community. My rank disappeared on 18 and now on 19 and I will never buy another game from EA again.