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Madden Companion App stat export not working

by spyder3909
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Original Post

Madden Companion App stat export not working

★★★★ Novice

Product: Madden 18
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug The app will export league info and rosters. But any time stats are exported, it just pinwheels perpetually. Started after latest Madden Companion App update
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Export stats from a cloud franchise and it will pinwheel forever
What happens when the bug occurs? Stuck at pinwheel
What do you expect to see? Confirmation of success and export of stats to third party sites
What is your gamertag/PSN ID? x 1ncu8u2 x
Date/time issue occurred early April
PS4 Crash Reporting: Please copy the text you put in the crash report here. n/a

photo of pinwheel attqched
Message 1 of 4 (923 Views)

Madden Companion App Data Export Failure

★★★★ Novice

Product: Madden 18
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug After the recent update to the Madden Companion it will no longer export game stats for Cloud CFMs. I have tried several combinations of selecting weeks and what info to export from the CFM and nothing works. It just spins ans says exporting then eventually crashes or you have to cancel. League Info and Rosters seem to work but Weekly stats will not. Every league that I know of in the CFM community is experiencing this issue if they updated the app. I have also had the app crash on me when trying to set a force outcome for a game but this seems to be sporadic and has happened maybe 3-4 times total since the update.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Simply try to export Weekly stats from a cloud CFM to an external site.
What happens when the bug occurs? It just spins and says exporting but never finishes and occasionally will crash mid-export.
What do you expect to see? A quick export of weekly stats, which was not an issue pre-update to version 18.0.2
What is your gamertag/PSN ID? J_Mullins82
Date/time issue occurred Everytime since Update
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A

Pics of a small export and the exporting screen that it cannot get past.
Message 2 of 4 (968 Views)

Re: Madden Companion App Data Export Failure

Community Manager

@J_Mullins82@spyder3909

 

Please can you guys reply to my info request relating to this issue over here:

 

https://answers.ea.com/t5/Technical-Issues/Madden-Companion-App-Data-Export-not-working-since-last-u...

 

Thanks.

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Message 3 of 4 (810 Views)

Re: Madden Companion App Data Export Failure

★★ Novice
When will this be fixed?
Message 4 of 4 (698 Views)

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