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Madden 18 update email address isssue

by Chuck_Norris385
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Accepted Solution

Madden 18 update email address isssue

★★ Novice
So I have a old email address that I don't use anymore and I want to update to a new email that has a twitch prime account linked to it so I can get the legends and it won't let me switch and it keeps saying "Unable to update your account info at this time. Please try again later. " it's driving me crazy
Message 1 of 29 (15,799 Views)

Accepted Solution

Re: Madden 18 update email address isssue

Community Manager

Hello,

 

I apologize for your experience with this and the inconvenience this has caused you on the back-end. If you are still unable log into your account you can follow the steps on this article to update your EA account information: https://help.ea.com/en-in/help/account/if-you-forgot-your-ea-account-id-or-password/

 

If you are unable to update your account information on your side of things you'll have to get in touch with our agents in this scenario, you can do so by following this link:

 

Contact EA - Madden 18

 

Thanks,

 

Roger. 

 

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Message 10 of 29 (22,775 Views)

All Replies

Re: Madden 18 update email address isssue

★★★ Newbie

Same problem 

Message 2 of 29 (15,678 Views)

Re: Madden 18 update email address isssue

★★★ Newbie
Me too
Message 3 of 29 (15,640 Views)

Re: Madden 18 update email address isssue

★★ Novice
How do you get to the screen to change your email? I go to "settings" then "ea account" and all it does is prompt me to put in a password for the old email, no option to change it at all
Message 4 of 29 (15,568 Views)

Re: Madden 18 update email address isssue

★★ Novice

i am trying to update my email for the same purpose an i am getting the exact same error. 

Message 5 of 29 (15,475 Views)

Re: Madden 18 update email address isssue

★★★ Newbie
Exact same issue very frustrating
Message 6 of 29 (15,434 Views)

Re: Madden 18 update email address isssue

★★ Novice

So I basically bought a game for $60 and I don't have the option to play online at all, just because i cannot change the email address on my xbox when I log in. Count me in for never buying another EA game.... after researching for a bit, it looks like this has been a known issue since madden 16. EA Sports it's half the game for the full price!!!!!

Message 7 of 29 (15,305 Views)

Re: Madden 18 update email address isssue

★★★ Newbie

Of course it's EA

Message 8 of 29 (15,287 Views)

Re: Madden 18 update email address isssue

★★★★★ Newbie
Hi i downloaded madden 18 on my ps4 but it downloaded to an old ea account not my new one and i don't have the old password any more what can i do
Message 9 of 29 (13,824 Views)

Re: Madden 18 update email address isssue

Community Manager

Hello,

 

I apologize for your experience with this and the inconvenience this has caused you on the back-end. If you are still unable log into your account you can follow the steps on this article to update your EA account information: https://help.ea.com/en-in/help/account/if-you-forgot-your-ea-account-id-or-password/

 

If you are unable to update your account information on your side of things you'll have to get in touch with our agents in this scenario, you can do so by following this link:

 

Contact EA - Madden 18

 

Thanks,

 

Roger. 

 

Message 10 of 29 (22,776 Views)

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