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Re: Madden 18 stuck in loading screen before game (Xbox One)

by sherwoodallan
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Accepted Solution

Madden 18 stuck in loading screen before game (Xbox One)

★★★★ Novice

Hi Guys

 

I’m having continuous issues trying to play a single game on Madden 18 on my Xbox One S. I downloaded it via EA Access and I can get into the home screen of game and navigate through it fine but if I try to play a game it just sits in the loading screen (see below screen shot) and won’t actually go to the game. This keeps happening no matter how many times I get out of Madden and back into it. I have yet to play a single game, not even the Superbowl game. I’ve let it sit there for up to 10 minutes loading with no luck

 

Here’s what I’ve tried individually so far based on solutions I’ve read on forums to similar issues but none have worked:

- Exited Madden and gone back in

- Rebooted the Xbox and gone back in

- Cleared the cache

- Signed out of Xbox Live and EA accounts

- Gone offline

 

I’m completely out of ideas and before I start having a hissy fit and point fingers I’m hoping someone on here or from EA has an actually solution for this

 

Please help

 

Chers

Bas

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Accepted Solution

Re: Madden 18 stuck in loading screen before game (Xbox One)

Community Manager

@BigBaz78

 

Do you have all available game updates installed?

 

See the following link for a similar issue: https://answers.ea.com/t5/Technical-Issues/Madden-18-Freezing/m-p/6346083#M3064

 

If the steps there do not help, contact an Advisor so we can take a look into your account, thanks.

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

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All Replies

Re: Madden 18 stuck in loading screen before game (Xbox One)

Community Manager

@BigBaz78

 

Do you have all available game updates installed?

 

See the following link for a similar issue: https://answers.ea.com/t5/Technical-Issues/Madden-18-Freezing/m-p/6346083#M3064

 

If the steps there do not help, contact an Advisor so we can take a look into your account, thanks.

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 4 (5,667 Views)
Highlighted

Re: Madden 18 stuck in loading screen before game (Xbox One)

★★★ Newbie
Having this issue with madden 19. Freezing in the load screen and shutting down completely
Message 3 of 4 (3,686 Views)

Re: Madden 18 stuck in loading screen before game (Xbox One)

★★★★ Newbie

Did you.ever resolve this

Message 4 of 4 (1,498 Views)

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