Madden 18 Freezing

[3_3_b_1_REDACTED · Accepted solution]

Before this gets buried in my response let me first @EA_Barry thank you for your response to this freezing issue. It eases tempers when the community sees the issue being addressed!

Update to Date:

I played another 3 hours last night (6 in total since the patch) and have NOT had a single instance of freezing SO FAR! I will continue playing and report back with my results and encourage others to PLEASE report back with their findings.

To elaborate on your response EA_Barry, I agree deleting saves could be a necessary step in solving the issue. To clarify for others the steps I took:

1. I deleted the game on my XBOX ONE and re-installed
   • RESULT - Still had freezing issues.
2. I saw the new patch on game start up so I applied it. Upon game loading I deleted both my Franchise saves (Cloud, Offline) and started new ones.
   • RESULT - No freezing in 6+ hours of game play which was previously not possible for me.

@EA_Barry Step 2 causes me a little concern for 2 reasons. First let me say that I didn't stand to lose much when I deleted my Franchise saves because I only recently bought the game so I had only 2 half finished rookie seasons. I didn't want to recommend this step to others without being sure it was helping because I know others stand to lose much more progress than I. Second, if patching has already potentially put our saves at risk, are we to expect starting over more than once?

[3_3_b_1_REDACTED]

Update to Date:

Noooooo! Got home and started playing and in 2 hours of play I have had 2 freezes. So I would advise anyone NOT to delete their saves for the time being! Freezes occurred:

• During an in-game post play cut-scene (I was pushing buttons here to help speed up the cut-scenes)
• Loading my weekly training within season (Wasn't pushing anything) and when I reloaded my XBOX and tried to load weekly training again I was stuck (not frozen) in a loop of varying flyover camera angles after holding A to begin practice so after 5 min of that I reloaded again and had the exact same thing happen.

I'm at a loss now. I can begin to be more descriptive as to when the freezes happen but I'm running out of things I can test. I will keep at it and keep posting when I can!

[informedsumo]

We are not even able to download updates. When it asks for us to insert disk it will automatically freeze when disk is inserted. Please help.

[sloshedchi]

I have an Xbox one and it freezes occasionally but I can always go to recent apps, quit and reload and it's fine. Since new update it froze and didn't show up in recent apps so I can't quit and reload. Nothing available in games and apps looks like a fix besides deleting saves or reinstalling.

[sloshedchi]

Just unplugged power from Xbox and outlet, let set a few mins(not sure if that's the console restart ppl were talking bout previously) and it's working again...for now.

[3_3_b_1_REDACTED]

Well even though the freezing IS still happening for me, it isn't happening nearly as often as it was. I will continue to keep my eye on this and report back details when / if it happens again.

@sloshedchiis correct though. The method of restarting and deleting / resuming game-play is about the only workaround I'm aware of up to this point but at least it's something.

[anthonybwood1]

Same

[informedsumo]

If anyone can please help us out I would greatly appreciate it.   We are still not able to play the game as of today.   

[BIGDAWGJOHN]

The game keeps freezing on me while playing in franchise mode or in the middle of a game what's is the problem with this how do I get it to stop freezing and play normal or did I wastey money

[Ukiwe345]

My madden keeps freezing I bought this game last month during a sale for ps plus members when the game was 29.99 on the psn store so everytime in game after a play it freezes franchise loading screen it freezes. I kept on deleting the game and reinstalling it but the problem continues I updated the application i initialized my ps4 but no result tried calling ea nobody answers can someone plz help meeeeeeeee!!!!!!