Help us improve Answers HQ! Take Survey No, Thanks

Players missing from collection

by MARFAM9093
Reply

Original Post

Highlighted

Players missing from collection

★★ Newbie

Product: Madden 17
Platform:Microsoft XBOX One
Summarize your bug I purchased a Fan Appreciation pack two days ago. Two of the players I received, Ameer Abdullah (97) and Trey Flowers (92) are no longer in my collection. Other players from the pack are. How do I get them back?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I assume you can see both who was in the pack I purchased and view my collection.
What happens when the bug occurs? The cards in question are not in my collection.
What do you expect to see? The cards returned to my collection.
If your game crashed, about how many minutes were you playing before it crashed? n/a
What is your gamertag/PSN ID? EvilHarbor70911
Date/time issue occurred I noticed the problem this morning
Did this issue happen in Connected Franchise Mode? No

Please help me.

Message 1 of 1 (782 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help