September 2016
Same problem and worse with the 1.04 update.
September 2016
It's not a solution, it's a series of questions. Like a lot of people who have replied after this "questions solution" was posted, it does not fix the problem. The game freezes on the loading screen. This happens every time, offline or online, franchise or draft champions or play now or practice. The music starts, loading propeller spins through three or four pictures and then everything freezes and you have to close application and restart or sometimes unplug the PS4. I have deleted rosters, play books, everything. I have tried every possible combination. Nothing works, nothing in the solution works for sure. I have never had any issues with any other game on PS4 other than Madden 17 and one other one. Now what was it? Oh yeah, Madden 16. Same exact issue and it looks like that never got fixed. Silly of me to buy another version but I have an eight-year-old son who loves NFL footballl and would love for it to work for him. Could you please get on a fix that is actually a fix and not post a solution that isn't one and then consiider the problem resolved as far as you are concerned. It is not resolved for a lot of people. Thank you.
September 2016
I am still unable to play the game I purchased three weeks ago for $60. I got another email asking how things were going since being provided more information about my request. Nothing has been done. Things are not going, I have a game that is unplayable. How many of these emails am I going to receive with nothing ever being done? I’m beyond frustrated, even more so because of these emails. Can I get a honest answer on the status of the problem that I’m having other than thanks for your patience? Is there someone higher up that can give me an explanation as to how this is acceptable customer service? I was sent to this forum and my case closed that started with chatting and speaking to people on the phone. I'm tired of being passed off to what essentially is a dead end.
September 2016
September 2016
September 2016
I just wanted to post to let you know that we are continuing to work on this issue. Having said that, to say that the situation is complicated is quite an understatement. The number of variables involved is relatively high and as the game is complex we need to narrow down the exact cause which will take time. We do have ways to boil the data down to something manageable and we have top people involved in finding the resolution(s) to this group of crash/freezes. Once we have some exact causes nailed down we will then be in a position to make the fix(es) available to players. This will take some time but we are committed to a positive outcome.
September 2016
October 2016
October 2016