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Madden 17 H2H NO RANKING SCORE

by qq2oubm5
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Original Post

Madden 17 H2H NO RANKING SCORE

★★★★★ Novice

Product: Madden 17
Platform:Sony Playstation 4
Summarize your bug No ranking score. There just shows a dash instead of a rank. This has happened to many customers. I've played players with 80,000 rank. I've played players with less games than me less wins and they are ranked. About a third of your customers aren't ranked who should be.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure look at all the user photos and patch the game.
What happens when the bug occurs? It won't recognize my rank.
What do you expect to see? For you to fix it.
If your game crashed, about how many minutes were you playing before it crashed? N/A
What is your gamertag/PSN ID? Innovativegmr
Date/time issue occurred Since the release of madden 17
Did this issue happen in Connected Franchise Mode? No

Attached
Message 1 of 41 (16,363 Views)

Re: Madden 17 H2H NO RANKING SCORE

[ Edited ]
Community Manager

@qq2oubm5

 

***EDIT***

 

Incorrect info removed.

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Message 2 of 41 (16,321 Views)

Re: Madden 17 H2H NO RANKING SCORE

★ Guide

 

EA Barry, are you not reading the posts? Your answer is wrong. Look at his screen shot -- that person is ranked 50168 and it DOES SHOW UP. So why would you say (again) that “Your rank will show as a dash if it is lower than 999.” Please recheck this and stop giving people the wrong answer and fix the problem or at least explain why you can't.

 

Look at these everyone:

 

http://answers.ea.com/t5/Bug-Reports/Madden-17-no-ranking-score/m-p/5530116#U5530116

 

http://answers.ea.com/t5/Technical-Issues/MADDEN-16-ONLINE-RANKING-POINTS-ISSUES-NOT-SHOWING-UP/td-p...

 

https://www.reddit.com/r/Madden/comments/3ryai4/why_am_i_not_ranked_online_yet_in_head_to_head/

 

https://www.youtube.com/watch?v=mIJQ_7Y1c1s

 

http://www.operationsports.com/forums/madden-nfl-football/887051-madden-nfl-17-bugs-glitches-thread-...

Message 3 of 41 (16,307 Views)

Re: Madden 17 H2H NO RANKING SCORE

★ Guide

This from EA: "Regarding the problem with blank ranking score - it is currently under investigation. We are trying to find the root of the problem and fix it. Also, I can see that our Community Team looking into this as well, as all bugs reports goes through to them straight to the Studio."

Message 4 of 41 (16,278 Views)

Re: Madden 17 H2H NO RANKING SCORE

★★★★★ Novice

Thanks for posting this. I think we are stuck in UNRANKED mode and can't get out. I posted it on the other thread. 

Message 5 of 41 (16,265 Views)

Re: Madden 17 H2H NO RANKING SCORE

★★★★★ Novice

Hey Broncos who said that I mean understanding EA but was it an email or chat? This has been going on too long.

Message 6 of 41 (16,264 Views)

Re: Madden 17 H2H NO RANKING SCORE

★ Guide

An email from EA supervisor who had case escalated to her from someone i spoke with on the phone.

Message 7 of 41 (16,246 Views)

Re: Madden 17 H2H NO RANKING SCORE

★ Guide

Still waiting on an update from EA since they admitted that this is a problem and that they know about it and are working on it. EA, what's up?

Message 8 of 41 (16,234 Views)

Re: Madden 17 H2H NO RANKING SCORE

★ Guide

Ok, big news. I figured out how to have my H2H rank show up. This is on a PS4. First, I created a new sub-user on the PS4. If you create a totally new user, you’ll have to pay again to play online, so don’t do that. Then I created a totally new EA Origin account with a new email address. Don’t use an old account with EA or an email that you’ve ever used with them before. It has to be totally new. After doing this and after going 4-1 in H2H, my ranked show up as 90,126.

 

My old account still isn’t showing a rank even though I have over 3000 ranking points. And neither is another old account. Both of these I used to use on PS3, so like I said, it has to be a totally new EA Origin account. This worked for me, let me know if it works for any of you.

Message 9 of 41 (16,218 Views)

Re: Madden 17 H2H NO RANKING SCORE

★★★★★ Novice
How do you do all that you mention? I have created custom playbooks and played 150 games now, all that will be wiped?
Message 10 of 41 (16,212 Views)

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