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Re: MUT 17 Help! I bought a card from the auctiin house, and I didn't recieve it

by EA_Barry
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MUT 17 Help! I bought a card from the auctiin house, and I didn't recieve it!

★★ Novice

Product: Madden 17
Platform:Microsoft XBOX One
Summarize your bug Ok, I just bought a Marshaen Lunch (99 overall) card, and I waited for a while, a LONG while, and I never got it. I never got a notification/pop-up on my screen saying, "You won an Auction! Etc. etc. etc." I then looked in my item binder, and it wasn't there. I then proceeded to look in EVERY SINGLE SET, and it wasn't in there either! Can anyone help me please?!
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Randomly, I sometimes wouldn't get cards that I bought from the Auction house.
What happens when the bug occurs? The item that you bought from the Auction house vanishes, and you never receive it.
What do you expect to see? Me getting the card that I bought.
If your game crashed, about how many minutes were you playing before it crashed?
What is your gamertag/PSN ID? Patriot Junior
Date/time issue occurred
Did this issue happen in Connected Franchise Mode? No

Help please!
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Re: MUT 17 Help! I bought a card from the auctiin house, and I didn't recieve it

Community Manager

@PatriotYoshi

 

If your issue is not resolved by the time you read this then do contact us as below for help:

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

 

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