EA Servers Disconnecting

[andrewr1789]

I am frequently being disconnected from EA Servers during MUT games. Everytime it disconnects it says the game will not count as a loss, but I lose contracts, and it did count as a loss when it has happened during solo draft champions. My internet is connected at appropriate speeds, and I am immediately able to reconnect afterwards. This has happened 19 times costing me between 25 and 11 contracts each time. depending on when it happens. It has happened after victories, so I am forced to replay games, during games, and before games have even started. I should not have to continue spending my money and replaying games because the servers are having issues. I would like an in-game refund of all the contracts I've been forced to purchase due to the fact that the servers are unreliable and unstable.

[EA_Barry · Accepted solution]

@andrewr1789

We do not currently refund in-game items (contracts) in cases such as this, sorry.

[captbly1111]

I am spending so much for contracts that I can not even build my roster.  M17 is just not fun to play.

Please use the objectives and send us some contracts.  

[andrewr1789]

Yeah, I agree completely. Plus, the payouts for solo challenges are barely enough to keep up with contract costs. I'm stuck in a rut where every victory is just enough to replenish my contracts until I get disconnected again.

[EA_Barry · Accepted solution]

@andrewr1789

We do not currently refund in-game items (contracts) in cases such as this, sorry.

[TheDudeLovesPJ]

While playing connected franchise games I keep getting disconnected from server. This just started yesterday, the 9-27. Happeing today as well. Any solutions or updates to this issue?

[EA_Barry]

@TheDudeLovesPJ

Can you try the relevant troubleshooting below and let us know if that is helpful to you please?

https://help.ea.com/en-us/help/madden/madden-2017/online-ports-to-improve-your-madden-17-connection

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

            
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation