Can't play madden ultimate team

[benbarzilay11]

Every time I try to play ultimate team, the game tells me that I must be connected to psn and ea servers, which I am connected to the psn, and I can't even try to log in to the ea account, because the game tells me that I must be connected to both ea servers and PSN servers(I am)
I live in Israel.

[EA_Blueberry · Accepted solution]

@willowstreetkid 

I know this is a little late but were you able to reconnect? A power cycle with the console and modem/router can help repair errors like that. (unplug the modem/router for 5 minutes)

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

[benbarzilay11]

I suspect that the problem is because I updated my password for my ea account, ever since I can't log in in madden 17, because (I think) the game can't log in because it doesn't know the new password.?

[willowstreetkid]

Cant play either it say error

[willowstreetkid]

Hadn't played in 2-3 days 

[EA_Blueberry · Accepted solution]

@willowstreetkid 

I know this is a little late but were you able to reconnect? A power cycle with the console and modem/router can help repair errors like that. (unplug the modem/router for 5 minutes)

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

[jcjj10]

My internet is fine and I’ve tried everything even unplugging the console and it still won’t work 

[EA_Blueberry]

@jcjj10 

Please contact an EA Advisor immediately so we can get you into the game right away. They will be able to help troubleshoot any connection or account related issues. Since you've done everything, we may need to dive a little deeper with advanced troubelshooting.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

[darkgoth77]

I have done every troubleshoot you can do and yet ultimate team still won't load!! Fix it please ea.

[EA_Blueberry]

Hey, @darkgoth77 

I'm going to close this thread since it's from 2017. If you still can't connect please create a new post under the correct Madden board via the link below. Please let us know what steps you've done and what platform you're playing on so we can get you helped out.

https://answers.ea.com/t5/Madden-NFL-21/ct-p/madden-nfl-21-en