August 2016 - last edited August 2016 by EA_Andy
Allow me to clarify some things (I will provide specifics from my own situation).
First, I am an EA Access Subscriber and have had it for years. I did not just renew using a bundle or anything, my account is valid.
Now I am just stuck, like a lot of you.This problem is not limited to someone "just pressing Game Details". The Trial Option literally does not exist for some of the people that pre-ordered. I am not sure if this is because I pre-ordered the Deluxe Edition or not, but it is frustrating. I really want to play and have heard great things about this year's game. Hopefully this clears things up so we can get a resolution soon.
Solved! Go to Solution.
August 2016
Thanks for the reports everyone.
The Madden team is currently looking into issues with EA Access and Madden 17.
I have merged all separate posts into this one post and will continue to do so, to let us keep everything together.
When we get any kind of update we'll be sure to let you know.
- Andy -
*accepting as solution for visibility*
August 2016
August 2016
August 2016
I pre-ordered the game via the store on Xbox One and it says play when I followed your instructions but then it says "You're too early we know you really want to get started, but you'll have to wait a bit longer. Check the store for the launch date." This needs to be fixed, my EA Access is up to date and says "Active" on my profile.
August 2016
Thanks for the details @TheBudan - I'm going to pass this onto the Madden team.
I've moved your post to it's own topic so we can start managing the different issues.
Cheers,
- Andy -
August 2016
August 2016
@Trav0808 - I've passed the reports onto the Madden team. Once I get any updates / solutions I'll update this thread.
Thanks,
- Andy -
August 2016
August 2016
Hi @dreskezzy
This is an issue where you pre-ordered then tried to play through EA Access and it won't let you?
If so we've reported it to the Madden team and I've added your post to the main thread.
Thanks,
- Andy -
August 2016
Same thing I did ....same thing happening to me too