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Can't play Madden 17 online at all

by Chobbafett
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Can't play Madden 17 online at all

★★★★ Newbie

Product: Madden 17
Platform:Microsoft XBOX One
Summarize your bug Unable to log into any online aspect of Madden 17
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to play Madden online
What happens when the bug occurs? "You have lost your connection to the EA Servers. Please make sure your Ethernet cable is connected. You will be unable to access any online features until you sign in again" error message.
What do you expect to see? The game
If your game crashed, about how many minutes were you playing before it crashed?
What is your gamertag/PSN ID? CaronaRadiata
Date/time issue occurred 1/25/17
Did this issue happen in Connected Franchise Mode? No

 I haven't been able to play Madden online (MUT) for 4 days now. No matter what I do I always get the message "EA servers were unable to process your request" or "You have lost your connection to the EA Servers. Please make sure your Ethernet cable is connected. You will be unable to access any online features until you sign in again."

Message 1 of 4 (2,991 Views)

Re: Can't play Madden 17 online at all

Community Manager

@Chobbafett

 

Are you using an ethernet cable or are you connecting wirelessly? Either way, try the other connection method and let us know if there is any change, thanks.

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Message 2 of 4 (2,934 Views)

Re: Can't play Madden 17 online at all

★★★★ Newbie

It happens pretty much every time I start the game. I disconnect and reconnect the wifi and it works but it's still pretty annoying.

Message 3 of 4 (2,929 Views)

Re: Can't play Madden 17 online at all

★★★★ Newbie
no dice

Message 4 of 4 (1,671 Views)

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