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Re: 10 hours ran out

by tpman34
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10 hours ran out

★★★★ Newbie
I got off last night with 6 hours left then when i went to get on today it said my trial was done and i need to buy the full game. This is very irritating for me because i bought EA access solely because i wanted to play Madden early. Any help would be appreciated as i am very upset and confused at this time....Gt- MRxxUSERxxPICKx
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Re: 10 hours ran out

★★★★ Newbie
Thats not true because I closed out the madden app on my xbox and i only played it for two hours and it still says i used up all my time after only playing for two hours.

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Re: 10 hours ran out

Champion (Retired)

You could try contacting Microsoft to see if they can reset the timer for you, however, I'm not sure if that's a service they provide. 

I've ran into the same issue previously. Unfortunately, if you leave the application open when your turn off the Xbox, it will it up all your time. 

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Re: 10 hours ran out

★★★★ Newbie
Thats not true because I closed out the madden app on my xbox and i only played it for two hours and it still says i used up all my time after only playing for two hours.
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Re: 10 hours ran out

Community Manager (retired)

@darealswaggyp @tpman34

 

We are already tracking that issue on this thread.

 

Feel free to post your details.

 

Cheers.

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