April 2016
I assume you owned the game before you had EA Access. Can you first try a full console power cycle as follows:
Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.
Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
If that does not fix this for you then do contact us for assistance:
If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...