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Second Controller will not activate for Head to Head (Local) Madden 16

by DelToroBully
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Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Novice

Anyone know how to activate your second controller to play head to head when in the "Play Now" screen and choosing your teams???

3 weeks ago we purchased Madden 15 for our first XBox One system. Madden 15 used from Game Stop. XBox One brand new. 
Created XBox One Profiles, installed Madden 15. Installed Gears Of War. Installed Guitar Hero Live. Downloaded Tanks. Downloaded Crew.

1st week - enjoyed Madden 15 a lot, playing with my wife on the same system. Play Now, shows 2 controllers, we each pick our own team and we are in game, awesome!! If I wanted to play online, for what it's worth, I have a 60Mb connection.. FAST and WIDE OPEN Internet, no issues if I did want to play online.

2nd week - went to play Madden 15 and could not get 2nd controller to activate for 2nd player to choose team. 

3 days later, searching forums, calling GameStop, rebooting XBox, uninstalling and re-installing Madden 15, everything anyone including the geeks at Gamestop could tell us to try.. NOTHING WOULD WORK. 

SO.. WE PURCHASED Madden 16 - surely this has got to help. Deleted all gamertags and associated profiles and date from "everywhere". Installed Madden 16. Updated Madden 16. 

Went to "Play Now", mind you, both controllers are working in XBox and in other games with NO issues. "Play Now" screen comes up and shows ONE CONTROLLER.. no way to activate 2nd controller. Same Exact Issue with a different game. BUT, all other games allow both controllers to function just fine.

 

Finally, I decided to take a chance (4 days ago) and call EA Support. This was after the chat was obviously getting NO ONE'S attention. Sat on hold for 50 minutes. No biggie, popular games, I understood. Finally a gentleman answers the phone but tells me he needs to transfer me to "In-Game" support. 15 minutes later someone answers there. They tell me they need to connect me to a specialist. I let them know I have already been on hold for over an hour.. but rest assured he says, this will be less than 2-3 minutes. 5 minutes later he comes back on and tells me - 

 

THE SPECIALIST'S HAVE NEVER HEARD OF THIS PROBLEM, IT IS BRAND NEW SO THEY'LL HAVE TO SEND IT TO THE NEXT LEVEL. 

 

ETA - WELL SIR, WE DO NOT KNOW, THERE IS NO ETA AT ALL. 

 

A DAY, A WEEK, A MONTH??? - WE DON'T KNOW SIR, BUT THEY WILL CONTACT YOU AS SOON AS THEY KNOW WHAT THE PROBLEM IS.

So, I made sure he was aware of the exact problem I am having.. and everything I did to try and correct the situation. He repeated it to me, so they know what my issue is.

 

Today, I see an email that I received a few days ago just letting me know the case is open. Clicked on the case and tried starting a Chat to see if there was an update.. the ticket/case says "in progress". Chat opens and tells me I am chatting with Haeg or Hoge.. but no one ever says anything back to my hello, are you there.. nothing.. 10 minutes later, nothing. 

This is my last resort.. do the EA folks that took my money watch for issues here??? Can anyone in the organization with a brain help me with this problem YOUR GAME is having??

 

Thanks in advance, I cannot wait to tell all my friends about your stellar support! Or not.. but it's surely in your hands now :-)

 

Dan (DelToroBully)

Message 1 of 18 (15,091 Views)

Accepted Solution

Re: Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Newbie
Okay had the same issue as you did about not seeing a second remote. When I called in this morning they told me it was a known issue and asked if I had any device plugged into the Xbox. (Guitar hero dongle) I told them I did and he said go ahead and remove it and magically I could see he second remote.

Microsoft is now getting a call to hopefully resolve this known issue.

View in thread

Message 15 of 18 (11,426 Views)

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Re: Second Controller will not activate for Head to Head (Local) Madden 16

Community Manager

@DelToroBully

 

Dan, can you try enrolling both controllers from the dashboard and then start the game once both controllers are assigned.

 

http://support.xbox.com/en-IE/xbox-one/accessories/connect-a-wireless-controller

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Message 2 of 18 (15,070 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Novice
Thanks Barry... yes I've tried this.
I've actually tried from the XBOX being rebooted, making sure both controllers were on and verifying this by using them both, then starting Madden... Play Now.. then the Play Now shows only one controller active.
I've went away from this screen as well into something else right away, both controllers enrolled and working. Back into the Madden Play Now and still one controller active.
Message 3 of 18 (15,066 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Novice
@EA_Barry

Not sure if you saw the last reply...
Is there anyway to further activate the remote when in the Play Now screen? I recall on my old Wii system you'd hit some button when starting a game, or even in a game and the controller would join. Sorry if I'm making this sound to simple, I'm brand new to XBOX and gaming in general really.

Yesterday I was suppose to get notification from a "specialist" or expert from EA Technical Support of some sort but never did hear a thing. So while the support for this is really about as bad as it gets (spend $60 for a game to play head to head and cannot), I do appreciate your suggestions here.. it's way more than I've gotten anywhere else!

Message 4 of 18 (15,059 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

Community Manager

@DelToroBully

 

Can you try this during a game: Menu button, Pause Menu, Controller Select

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Message 5 of 18 (15,051 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Novice
@EA_Barry
Yes, I can try that in a couple hours when I get home.
But to clarify, you mean try this from the one controller working obviously?
Or, is it a special command sequence like on my Mac that will do something not so obvious?

When I press the menu button, is that when I will see Pause? And then Select Controller?

Will attempt this when I get home. Thanks for getting back to me!
Message 6 of 18 (15,046 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Novice
@EA_Barry
Tried getting into the game, pausing it by pressing Menu and scrolling over to activate another Controller.
Just as in the Play Now screen, one controller, the one currently active is the only one that shows up. I cannot activate the other Controller here either.

Ps, I was told an "expert" specialist would be contacting me from my existing service ticket. Is that you? I still have heard nothing back from EA Tech support.

If it is you, this is fine... but we need to try something else. I hate the thought of having to return the game, we really enjoy this game. It's the reason we bought an XBOX in the first place just a few weeks ago.

Thanks, I'll be watching my email.
Message 7 of 18 (15,030 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Novice
@EA_Barrt
One more thing I forgot to mention....
Tonight when I got home to test this out, Madden started up like I reinstalled it. Quite odd... like it's never begun on this system before. It started with the whole intro and then brought me into Pittsburgh / Arizona game...
My wife laughed and said, I bet they reset your profile.. I have no answer and really not sure why it did this but thought I'd mention it.

Message 8 of 18 (15,023 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

Community Manager

@DelToroBully

 

Dan the specialist you referenced earlier is not actually me. Can you post the response you get here as your fellow players here will be interested to know.

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Message 9 of 18 (15,009 Views)

Re: Second Controller will not activate for Head to Head (Local) Madden 16

★★★★ Novice
@EA_Barry
Another and new bit if info this morning. Strange but true! Lol...

Went to bed last night into the 2nd quarter of a game.. turned on both remotes this morning (as I normally would) and went into Madden.. could not press Resume on using the White Controller that I was playing with last night. However, the Black controller that would not work in the game last night was now the Active controller. Odd...
Message 10 of 18 (15,007 Views)

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