NOT SOLVED. I'm having this problem on a fresh installation on Xbox one s with madden 17. This is my only Xbox with no parental controls on, valid Xbox live gold, and a string internet connection 1 year late. Wtf EA?!
So true. They make it so confusing. Generally they are worthless. EA help is so bad when they say we are escalating your case but we need time. One week ia far too soon. When you go back in two weeks it says resolved. Then you start over. Or you called on too soon now we have to start over ? Cant you write in the file i have checked in and continue. Incredibly stupid.