The Sims 4 bouncing and not loading. Followed other fixes to no avail

[b3fdee08bfe60c09]

Hi all,

I am running MacOS Sequoia 15.0.1

Attempting to play The Sims 4 through the EA App (as that is how I was forced to download a few days ago). I played years ago and stopped, so EA is showing game play from previous years. I downloaded The Sims 4 a few days ago onto a new computer. I followed several threads and attempted clearing the cache, manually clearing the cache by going through folders step by step and "moving to trash." I looked for updates on my computer and for the EA App itself. I tried repairing through EA App, also tried uninstalling and reinstalling the Sims 4, and lastly going into offline mode, all to no avail. The only possible thing I can come up with is that I saw somewhere The Sims 4 Legacy Edition discontinued in 2022? I downloaded The Sims 4 through EA app a few days ago and saw that it automatically includes The Sims 4 Legacy Edition. I am not finding a way to uninstall just that add on. Could this be the issue? Does anyone else have a similar issue? Any help would be amazing as I have spent hours now scouring the forums for help and every single one I have tried has not been successful, neither have I found a way to start a ticket with EA. Help please, thanks in advance

I've attached a picture of what it shows for barely a second before going back into the dock then EA App popping back up onto the screen, not The Sims 4

[Bluebellflora · Accepted solution]

@b3fdee08bfe60c09 

Forget Legacy, it's obsolete and irrelevant now. Your user data is most likely incompatible with the current version of the game if you haven't played for years. Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Does it still happen with none of your current user data in the new Sims 4 folder?

[Bluebellflora · Accepted solution]

@b3fdee08bfe60c09 

Forget Legacy, it's obsolete and irrelevant now. Your user data is most likely incompatible with the current version of the game if you haven't played for years. Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Does it still happen with none of your current user data in the new Sims 4 folder?

[b3fdee08bfe60c09]

It worked! - also figured out why the first time I followed your amazing directions that it was not working.

Turns out the Mods, Saves, etc. folders were't existing in the Apps folder. They somehow landed in my Documents folder.

So I went Documents -> Electronic Arts -> The Sims 4

Renamed "The Sims 4" folder to a random "TEST The Sims 4" for the sake of changing it to something else.

It auto generated a new folder upon opening (just like you said) and WORKED!

Thank you so much!

I am definitely more excited than I should be that the game is working again lol.

[Bluebellflora]

@b3fdee08bfe60c09

Great Your user data folder (The Sims 4 folder containing mods, saves etc) is always created in Documents > Electronic Arts, never in the Applications folder unless it was moved there. In which case the game will just create a new one in Documents > Electronic Arts.